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HSBC drops APY - Why I now prefer ING Direct  

(Updated Mar 2009)
I had previously written about selecting high yield on-line savings accounts using HSBC and ING Direct as examples. The following were the key criteria I used, and which bank was better in each category (updated analysis):

1. Interest rate or Annual Percentage Yield (APY) they offer - HSBC normally offers a higher APY than ING, but that differential has been reducing. The lowering of APY rates, due to Fed rates cuts to revive the economy, is affecting all savings accounts which are seeing much lower rates than a year ago. However, HSBC and ING should still be market leaders in the online savings account space thanks to their global reach and operations.

2. No fees. Always. If an online savings account is charging you account maintenance or other similar fees, move on. HSBC and ING direct are both good in this aspect than they don't charge any fees for depositing or withdrawing funds. Another reader comment received on this topic was fees around bank transfers. Most most major US banks offer free transfers when transacting to and from online savings accounts. If they are charging you a transfer fee or wire fee, then find another bank.

3. Ease of use. ING has a very simple and easy to use interface. HSBC's is a little more clunky and slower, but does have some good additional features. From my previous post's reader feedback/comments, most people found ING to have a far superior user interface and the transfer of funds between ING and your checking account was much faster than HSBC provides. I agree, and ING is now the clear winner in this category.

4. Other features. Most online banks that offer high interest rates can offer these attractive rates because they have low fixed costs - no branches or account frills. However some, like HSBC, do offer a higher than average rate plus branch access and an ATM card. This can be useful for folks who prefer to deal with issues face to face, get cash out faster or who deposit a lot of checks.

5. FDIC Insured. Always check this for any bank you have an account with and make sure you are aware of FDIC guidelines when it comes to how much money is protected in your bank accounts. Both HSBC and ING are FDIC insured.

With the drop in HSBC's APY, I think the selection factors now make ING Direct the better choice for most people. You can sign up for a FREE ING Direct account here. With stock markets providing terrible returns this year, a risk free online savings account may be the best investment choice in the interim.


Related Posts
~ High Interest Savings Accounts with Good Yields
~ No Second Stimulus Checks in 2009. $1000 Tax Rebates Instead
~ A New Goal : $300 Monthly Passive Income



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6 comments

  • Anonymous  
    September 16, 2008 12:26 PM

    Before opening an ING account, look in personal finance mags like SmartMoney. The current issue has a $25 opening bonus in the ING ad (1 time use codes). They report the bonus as interest on 1099-INT.

  • RDS  
    September 16, 2008 4:53 PM

    Any reason that you are leaving out E*Trade Financial? They offer a savings account with a 3.3% APY. I am a very happy E*Trade brokerage client. I am also lucky enough to be able to do all of my banking with USAA.

    RDS
    http://financialvalues.blogspot.com/

  • Step3  
    September 16, 2008 11:29 PM

    I'm not really sure why ING is now the clear winner. The HSBC user interface is not that complicated, and learning it is a one time event. I still prefer HSBC because they are more competitive in terms of interest rates(like the recent 3.5% APY they offered). If I had to pick one account and let my money sit in it, it would be(and it actually is) HSBC.

  • Andy  
    September 17, 2008 9:32 AM

    Anon - Good Point. I also see ads for this promtion at various sites and other money magazines. You do need to deposit $250 to get the bonus though. Free money is always good.

    @ Rds - No reason and was mainly focusing on HSBC and ING, becausse they are the most popular and I have personal experience using them. I haven't used Etrade in the past, but will look into it. 3.3% is a good rate and if thier customer service and combined package is as good as ING's, then they would be the better choice.

    Step 3 - I have both and ING is better in terms on utility and customer service. A number of reader comments reflected this. Both are good options in my opnion and if you already have accounts with them, chasing a marginal APY is not worth it. When the differece was 0.5%, it was worth moving from ING to HSBC. Now, not so much.

  • Anonymous  
    September 17, 2008 11:44 AM

    I also have accounts at both. My problem with HSBC isn't the lousy online experience, it's the lousy customer service I've experienced over the last 3 years:

    They recently had an outage so major that some customers may have checks bounce.

    I was trying to buy a car during that time and couldn’t transfer money online, so I executed a phone transfer. The next day, when the online system was down I tried to call customer service and couldn’t actually reach a person to find out if it had executed. All I got, after navigating the menus, was a recording. Fortunately, there’s a branch near me so I was able to go in and get my money.

    I’m keeping my HSBC account for now, but I did move about half my money elsewhere to protect myself against this kind of problem in the future. This time, and every time in the past, I’ve needed to contact customer service with HSBC, it’s been frustrating. I’ve even had them tell me that they can’t help me because it’s after “online banking business hours”. WTF? If I wanted bankers’ hours, I’d have stuck with BOA.

    HSBC consistently takes longer to transfer money than ING and their bill pay is slower than BOA.

  • Accounts  
    September 19, 2008 7:55 AM

    Like you said in your previous post.A similar process, but HSBC is quiet flexible with their interest rates offerings than ING . I have used both accounts and each one of try to capitalize on the others shortfalls.Its a 360 degree problem..Stick to one and manage it well.

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