Arizona (AZ) Department of Economic Security Unemployment Insurance Compensation – $600 FPUC and PUA Delays

While the Arizona (AZ) Department of Economic Security (DES), the state agency that manages unemployment insurance programs and payouts, has started paying the $600 FPUC payment, it is still well behind in processing claims and making retroactive payments. This is a known issue as their systems and call centers are having several technical glitches and struggling to handle the volume of claims. However the good news, per the comments below and across this site (see more UI resources), is that unemployed claimants are now getting the $600 payments on a more regular basis. But it is also clear that many, especially those applying for PUA benefits, are still waiting or unable to get clarity around gaps or delays in getting their expected benefits

CARES Act Unemployment Compensation Enhancements

The Coronavirus Aid, Relief, and Economic Security Act, also known as the CARES Act, signed into law on March 27, 2020 expands Reemployment Assistance benefits. Benefits will be paid from the date they became eligible under the CARES Act. Programs included in the CARES Act are:

  • Federal Pandemic Unemployment Compensation (FPUC) – provides an additional $600 per week to any eligible individual until 7/31/2020. The $600 would be paid the first week of your unemployment claim period  but no earlier than 4/5/20.
  • Pandemic Unemployment Assistance (PUA) – provides up to 39 weeks of benefits per week to those not ordinarily eligible for Reemployment Assistance. This includes individuals who are self-employed or contract employees. The additional $600 FPUC per week will be automatically added to all regular UI and PUA benefits. PUA claimants who were not able to certify for eligible weeks prior to April 19 are now able to file for eligible weeks back to their last date of employment (but no earlier than February 2). Individuals must file weekly PUA certifications for each week for which they are claiming eligibility for benefits, including retroactive certifications back to their last date of employment.
  • Pandemic Emergency Unemployment Compensation (PEUC) – allows for an additional 13 weeks of benefits added to the end of regular unemployment insurance benefits. This means claimants may collect unemployment benefits for a longer period of time than under normal circumstances. Claimants will need to apply for PEUC benefits once the balance of their current claim is exhausted. Those who have already exhausted their benefits or have a UI claim that expired after July 6, 2019, will also be able to apply. Your PEUC weekly benefit amount is the same as your regular UI weekly benefit amount (between $187 and $240). Your weekly benefit amount is based on your reported earnings during the base period (the first four of the last five completed quarters).

You are eligible for PEUC if:

  • You are unemployed for weeks within the time frame of March 29 through December 26, 2020;
  • You exhausted your regular state or federal benefits after July 6, 2019;
  • You are not currently eligible for state or federal unemployment benefits; and
  • You are able and available to work.
  • Note – You are not eligible for Pandemic Unemployment Assistance (PUA) if you are eligible for PEUC.

Claims for PEUC can be filed for the weeks ending 6/6 and 6/13. Retroactive claims can be filed by calling 877-600-2722 or by completing a Weekly Claim form for each week.

Filing a Claim

If your regular UI benefits have expired and you wish to apply for PEUC, you can do so at Login using the same credentials you used to file your regular UI claim, then proceed to the initial UI claim section to file your claim. If you are unable to file online, call the UI Call Center toll free at 1-877-600-2722 or TDD: 7-1-1. The Department will notify you when you are able to file your retroactive and ongoing weekly claims for PEUC benefits. 

To maintain Unemployment Insurance benefits, you are required to file weekly claims confirming that you continue to meet the requirements to receive Unemployment Insurance.

You must file a claim every week you are unemployed, or underemployed. The benefit week starts on a Sunday and ends on Saturday.

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8 thoughts on “Arizona (AZ) Department of Economic Security Unemployment Insurance Compensation – $600 FPUC and PUA Delays

  1. I have called the call center multiple times, spoke with multiple agents and its a different story each time. Its been 2 months and nothing has been resolved nor have my emails been read that was sent through the pua portal. And as of now i have gotten 2 active issues, 1 was because i filed on wifi out of the country which was 1 time and i have cleared up with multiple agents and now the 2nd issue is because i have started working less then 30 hours. Its very frustrating when you cant get a straight answer besides the fact that if we need more information we will call you or send something in the mail, which none of the above has been done.

  2. I have the exact same situation as Amy. Identical. Was never asked to create a pin. Still haven’t recurved any payments

  3. My moms PÚA claim says they issued her money on the card on 06/22/2020 and we checked the balance and it says zero. And now for her last 2 claims is says processing and 1 active issue. And when we call unemployment it states she requires a pin and kicks her out of the system. And no one has been able to help her it’s ridiculous and very frustrating and sad.

    1. Her pin is the 4 digit code she set up if u go online she will be able to reset it with her social and they dont answer but they so give u the option to reset it on the automated system

    “and was only allowed to claim from February 08” instead of January like the rest of this country and the CARES ACT says.
    thanks again

  5. Arizona’s minimum UI payment is $117.00 NOT $187.00
    They immediately made 39 weeks PUA benefits available on my claim, They are not retroactive to end of January like the rest of the country but they say only to February 02, and THEN won’t let you file claim until February 08! (12 weeks only, not 13). My benefit year expires December 31, 2020 and somewhere along the way they deleted that info from the previous info that showed my benefit year income. So it is now BLANK as in zero income. It was not a lot, only 2 quarters, but I don’t understand why Arizona does’nt have to pay that week they eliminated, as I filed my initial claim over the phone on 28th of May after 0 luck trying to file online for 6 weeks and was only allowed to claim from February 08 instead of February 02.
    Does anyone know if they will actually pay the 13th week 600.00 payment or not?
    Thank you.

  6. The Arizona Department of Economic Security is dealing with a major problem with unemployment benefits. Several people who were supposed to get payments reported they have not received them.

    DES is investigating the issue and working to fix it.

    “Unemployment Insurance claimants have reported not receiving payments that were scheduled for today. Additionally, Pandemic Unemployment Assistance claimants report seeing a benefit amount of $0.00 in the portal for this week. Our teams are actively investigating these issues, and are working diligently to resolve them. We have no additional details at this time,” according to a DES spokesperson.

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