Arizona (AZ) Department of Economic Security Unemployment Insurance Compensation – PUA, LWA, $600 FPUC and PEUC Extended and Back Payments

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While the Arizona (AZ) Department of Economic Security (DES), the state agency that manages unemployment insurance programs and payouts, has implemented the enhanced unemployment programs it is still well behind in processing claims and making retroactive (back dated) payments. This is a known issue as their systems are struggling to handle the spike in UI payments under various programs and addressing a surge in fraudulent claims. However the good news, per the comments below and across this site (see more UI resources), is that unemployed claimants are now getting their current and back payments (including the $600 FPUC) on a more regular basis. But it is also clear that many, especially those applying for PUA benefits, are still waiting or unable to get clarity around gaps or delays in getting their expected benefit.

Lost Wages Assistance (LWA) Program

Arizona is one of the first states to have rolled out the Lost Wages Assistance (LWA) program and started making the $300 extra weekly payments at the end August. Governor Dorsey announced that Arizonans who are unemployed or partially unemployed due to COVID-19 and are currently receiving at least $100 in unemployment benefits (including programs below) will be eligible to receive up to $540 a week, including $300 a week in LWA funds funded by FEMA.

The LWA payment is subject to both federal and state income taxes. DES will make the LWA payments in the same manner as any payment from current UI programs payable for the week involved; claimants do not need to file a separate application for this payment.

Initial payments were added to the Weekly Benefit Amount starting August 17, and DES began issuing retroactive payments for the benefits weeks ending August 1 and August 8 later that week. All retroactive payments will be completed the week ending August 28. See more details on the DES LWA page.

Fraud issues delaying payments – As part of its increased fraud detection efforts, DES closed accounts with suspicious account information and activity located out of state.. However a small portion of individuals eligible for benefits who may be impacted by these measures and may see a pause or delay in getting their benefits. These individuals should contact DES directly at AZUIFraud@azdes.gov. Once a case is validated as not being fraudulent, benefits will resume and/or a new debit card will be issued to the claimant and the funds will be reloaded.  

CARES Act Unemployment Compensation Enhancements

The Coronavirus Aid, Relief, and Economic Security Act, also known as the CARES Act, signed into law on March 27, 2020 expands Reemployment Assistance benefits. Benefits will be paid from the date they became eligible under the CARES Act. Programs included in the CARES Act are:

  • Federal Pandemic Unemployment Compensation (FPUC) – provides an additional $600 per week to any eligible individual until 7/31/2020 (an extension is under review). The $600 would be paid the first week of your unemployment claim period  but no earlier than 4/5/20.
  • Pandemic Unemployment Assistance (PUA) – provides up to 39 weeks of benefits per week to those not ordinarily eligible for Reemployment Assistance. This includes individuals who are self-employed or contract employees. The additional $600 FPUC per week will be automatically added to all regular UI and PUA benefits. PUA claimants who were not able to certify for eligible weeks prior to April 19 are now able to file for eligible weeks back to their last date of employment (but no earlier than February 2). Individuals must file weekly PUA certifications for each week for which they are claiming eligibility for benefits, including retroactive certifications back to their last date of employment.
  • Pandemic Emergency Unemployment Compensation (PEUC) – allows for an additional 13 weeks of benefits added to the end of regular unemployment insurance benefits. This means claimants may collect unemployment benefits for a longer period of time than under normal circumstances. Claimants will need to apply for PEUC benefits once the balance of their current claim is exhausted. Those who have already exhausted their benefits or have a UI claim that expired after July 6, 2019, will also be able to apply. Your PEUC weekly benefit amount is the same as your regular UI weekly benefit amount (between $187 and $240). Your weekly benefit amount is based on your reported earnings during the base period (the first four of the last five completed quarters).

You are eligible for PEUC if:

  • You are unemployed for weeks within the time frame of March 29 through December 26, 2020;
  • You exhausted your regular state or federal benefits after July 6, 2019;
  • You are not currently eligible for state or federal unemployment benefits; and
  • You are able and available to work.
  • Note – You are not eligible for Pandemic Unemployment Assistance (PUA) if you are eligible for PEUC.

Claims for PEUC can be filed for the weeks ending 6/6 and 6/13. Retroactive claims can be filed by calling 877-600-2722 or by completing a Weekly Claim form for each week.

Filing a Claim

  • PEUC is now available. Learn more by visiting the PEUC page.
  • The PUA portal is live and can be accessed at pua.azdes.gov.

Login using the same credentials you used to file your regular UI claim, then proceed to the initial UI claim section to file your claim. If you are unable to file online, call the UI Call Center toll free at 1-877-600-2722 or TDD: 7-1-1. The Department will notify you when you are able to file your retroactive and ongoing weekly claims for PEUC benefits. 

To maintain Unemployment Insurance benefits, you are required to file weekly claims confirming that you continue to meet the requirements to receive Unemployment Insurance.

Issues with your unemployment claim

If you have issues with your UI claim, your benefit amount will show as $0.00 until the claim is processed. DES staff are working trying to process outstanding issues on claims, and you will be notified when a decision is made on your claim. Please note: You will be contacted if additional information is needed. After submitting this information, your claim will be under review while our adjudicators continue to process your claim and will notify you when a decision is made. Submitting duplicate documents may result in further delay to processing claims.

You must file a claim every week you are unemployed, or underemployed. The benefit week starts on a Sunday and ends on Saturday. The Unemployment Insurance Weekly Claims Report will be replaced by a new Unemployment Data Dashboard, which enhances and supplements the data previously reported. It will be updated every Tuesday.

Arizona DES Unemployment Benefits Process

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132 thoughts on “Arizona (AZ) Department of Economic Security Unemployment Insurance Compensation – PUA, LWA, $600 FPUC and PEUC Extended and Back Payments

  1. I guess it’s easier for everyone to point fingers and blame the FedGov and DES’s “lack of accountability” for all of their problems and their situation. What about your the lack of accountability and your dependency on everyone else to survive in this world? What would do if this PUA program didn’t exist? Isn’t it obvious the last few generations of children had parents that failed to raise them but certainly collected the checks for them. Self-dependency, traditional core values, basic work ethics, self-discipline, is apparently a thing of the past. Learning to simply get of your ass and working for what you want to better your own situation is a foreign language no longer spoken or taught. Also, this is the parents job not the public school systems.

    I’m definitely not trying to toot my own horn, hell, my 21yr old son was 18yrs old when he finally got his driver’s license. Unlike myself in line at the DMV 15yrs 7mths to the day for my permit. We need to learn how to take pride in self accomplishments again and learn how to see value in personal goals we complete. IMHO, this all went out the window the day they started giving trophies out past 3rd place. Participation points and over-sensitivities do not survive in the real world it once was and truly still is no matter how politically correct it claims to be. Take a look in the mirror and stop blaming everyone else for your failures and depending on them to fix them. You and your familes well-being 100% reliant on the governments promise of FREE $$$, money YOU DID NOT EARN was your 1st mistake, as I’m sure most of you already knew deep down in that thick skull of yours. Always have a back-up plan (plan B, C, D, etc) even if it requires you to get off your ass to actually do something other than fill out forms on your phone or computer (if any of you still have one of those), and learn how to navigate if and when that plan also fails. Just my $0.02. Best of luck collecting your lottery winnings!

  2. DES has failed us. I called a total of 132 times today Sept.16th only to be disconnected because of their attitude, not mine. I swear to God that this place is fucked up way beyond any business I’ve ever had the displeasure of dealing with. Yes, I agree with the person who said that those working at DES Az should not see a paycheck until we are paid. At the moment I’m still owed 22 weeks of back payments and 6 weeks of payments after they stopped paying me on August 1. I have been patient up till now. But after the treatment I experienced today with rude person, I’m getting fucking pissed off at the system we tax payers pay for. This is Bullshit that tens of thousands of Arizonans who qualify for PUA are being made to wait, unable to pay the bills, their rent, groceries, etc… Thanks for nothing DES Az.

    1. At this point in time, DES Az owes me $13, 176. Every week claimed with the $600 added to my weekly pay of $117 is in a partial check status. Why? No one can/will explain the reason. Time for those of us who have been delayed their payments to converge on the State Capitol and demand action. I also wonder why our news outlets are not reporting about the failures of DES and the hardships that the people of Arizona are put into because of DES AZ inability to function properly and provide better service in a timely manner instead of giving us the run around. Pull your head out your asses and get shit done.

      1. I just now spoke with DES operator Tonya who, after 7 weeks of me enquiring about my not being paid since And 3rd was able to explain my situation. She said that I have zero issues and was mistakenly caught up in the process of their rooting out the fraud cases because of the amount of money that I was going to receive at one time (22 weeks of retro back payments). She said she is sending a email to the tech department to help move things along and to give it a week or two. Now I can better understand what the hold up is all about having, after many enquiries with other DES call representatives, finally I had connected with someone (Tonya) intelligent and knew what they were doing. She explained that she has been dealing with a lot of similar situations from other people whose claims are in limbo that should not have been flagged in the first place because we had already been approved for benefits and had already received several payments before being stopped. I’m going to mix her words of clarification and a bit of skepticism together and see what happens between now and the end of the month. Fingers crossed….
        oh, in my prior comment I seem to have been a little judgmental towards the assistance I had received. Only one representative out of the twelve that I spoke with in the six weeks was rude and not wanting nor willing to help me straighten out my dilemma, the others just didn’t have a clue but gave good phone…

  3. Hello, I didnt apply for Unemploument until May and had lost my job Jan 27th. I am owed retro acrive payments and can’t figure out why I have not got it. I have contacted UI and they say just wait, fill out a form with dates(which I did ), they say that never received a form. I dont know what steps to take next. Someone help

  4. How are so many of you getting through on the phone? what time of day do you call? I have not had a payment since April 4th. I have tried calling everyday! and it says the que is full. All of our stories are so similar. The only response I got was after I emailed Kyrsten Sinema’s office. They at least responded and are taking Claim numbers to DES for People like us on this thread. I can’nt wait to vote out every local person that has sat comfortably idle while we face hunger and homelessness and emotion / mental torment. This was a disgusting display for our state and country.

    1. once the phone starts to ring., Push 212211,then your SS#,then push 1 push your Pin#,Then push#5.If you get that recording of the lady hang up and repeat it all over.If it rings your in. But you can be on hold for an hr or 2

  5. i recently applied for pua and got my first payment on 8/24 i have been out of work since April but the pua portal is not giving me options to claim my back pay can someone please help me out and tell me how i do this process i have been so stressed out do i have to even claim all the way from April or will that get done automatically it says effective date 8/16 end date 12/26 thats not 39 weeks so do i have to go in and claim the 4 months i wasn’t on pua pleaaase help thank you

  6. So after guessing my way through Arizona’s Pua issues, because none of my emails were answered dating back to June I believe, and no luck getting through to them via phone, these are the solutions I figured out from reading comments from other people in the same boat. First, I had an open issue, my son’s claim did as well. I figured out that because we were using the same phone to do our weekly claims raised a red flag. He needed help as he’s mentally challenged so I thought it was easier to do them both on my phone. DO NOT USE THE SAME PHONE. After I corrected this, and had him do them on his phone, issue was resolved immediately. Then, both our claims kept showing in process but with no dollar amount to far right of weekly claims. I learned that we needed to take a photo of us holding up our i.d. or drivers license, and a separate photo of just the i.d. or d.l . ONCE UPLOADED, the next day, his showed payments and transaction numbers. He got paid. Mine began showing payments issued, but no transaction number. This began July 26 and was ongoing until a week ago. IT began saying it was under review SO, I UPLOADED A COPY OF MY SOCIAL SECURITY CARD. Took 2 weeks under review. Last claim I filed showed no longer under review. AND FINALLY ON MONDAY, LABOR DAY, I GOT THROUGH TO SOMEONE VIA TELEPHONE. I Think people thought they were closed so I got lucky. Anyways, they tell me I’m cleared for payment but GET THIS….ITS A WAITING GAME BECAUSE IT’S OVER 10,000.00 DOLLARS??!!! WELL IT WOULDN’T BE THAT AMOUNT IF I HADN’T HAD TO GUESS MY WAY THROUGH ALL THE HOOPS! DON’T THEY HAVE THE MONEY FOR THIS AMOUNT PLUS SOME? SO I SIT AND WAIT FOR PAYMENT. WELL, AT LEAST MY PART IS DONE. So people, make sure you upload all your documents and if you and someone else using same phone or computer, STOP. It will resolve at least on issue.

  7. Tired of waiting for back pay. Have meds to pick up car tags over four and other s___ I’ve worked hard for my money. It America What ever

  8. I need a good number to contact a representative to clear up an open issue on my PUA Claim. It states that I refused a telesales job oppourtunity which is entirely inaccurate. How do i get a accdount maqnager on the phone that deals specifically with PUA applicatiojn. I applied in may. received 3 payments and nothing since.

  9. Everyone on Pua if your account has been flagged and frozen because of a fraud investigation just continue to file your weekly certifications and if your claim is legit des will release the money to you. My claim had been frozen and flagged for a fraud investigation and I was approved on Friday and my funds were released today. I have been waiting since the middle of June.

  10. I applied 7 weeks ago was approved and received my card, I have zero issues and have been filling my weekly claims… I haven’t received a dime at all and my pay type just changed from “taxes withheld to “partial check “ I’ve called the Ombudsman’s office, The UI line and everyone in between and can’t speak to anyone and now I’m losing my apartment… Does anyone have this problem and who knows what “Partial Check” means… I am Literally about to be homeless with 2 kids and pregnant with twins I’m freaking out… and no I can’t work I’m on bed rest and had to close my 2 businesses…

  11. So.e of u are lucky to even receive a payment …I haven got ANY it’s been 2 months not anything …and still days in progress nothings changed…nobody had any answers!!

  12. Can someone please help so my husband myself and my son all have an active issue as if last week. Weird how we got it at the same time.. my husband been getting this since it started. I can’t reach anyone. Not to mention my son was positive for covid a week ago.

    1. Are all of you doing your weekly claims from the same computer or same phone? If so, it raises a red flag. Start Doing them from separate computers or phones and it should clear it up right away. It did with mine and my son’s.

      1. I just am so frustrated. It has been very interesting to here all of the responses from the customer service reps that answer the phone for unemployment. In one week I had the following responses: 1. Governor Ducey is holding everyone’s money so he can pay for other things. 2. You will be paid all your back pay in 7 to 10 days. 3. You are approved, it just has to go to a second adjudicator so they can cut you a check. 4. I have no idea when you will get paid. 5. I will send a message right now to the Adjudicator and you will have your money next week. So this was everyday for a week. Seriously? I guess this is frustrating because I can’t give any of my bills an answer as to when I can pay them. It’s not fair to put us all on an emotional roller coaster. I have a family of five, my husband is disabled from a horrible motorcycle and he just had a stroke a few days ago. I have sent emails to commissioners and no help, all they say is Des is behind, they have no idea when people will get paid. Why is it that head people cannot help us. Can anyone who has received there back pay tell me how long it finally took until you got your pay? I haven’t received weekly for 2 1/2 months. Does anyone have any ideas what we can do? Please we just need answers? I am sorry everyone is struggling.

    2. Are you all three filing your claims from the same computer or phone? If so
      you should stop and file from different computers or different phones. I’ve read several times that this has caused accounts to be flagged for fraudulent behavior. Hope this helps
      Good luck

  13. 8 weeks and still nothing. 0 active issues and pay dates. What does partial check mean? Some say partial check some say taxes withheld? What does that mean?

    1. OK, I’ve been reading thru a lot of these questions and comments and I had been having the same issues as most of you.. I’ve been dealing with 2 accts with 2 separate issues and have talked to several adjudicators and I know how y’all feel so let me see if I can help a little.. OK, everyone’s acct that had a backpack amount of over $4,000 has to not only be verified by the system, but due to fraud has to verified by an actual individual.. Due to the high number of these and the low number of people that are allowed to do this is why many of your accts have been saying “in progress” for several weeks now.. This also goes for you people that received a payment and transaction number and benefit pay date, but yet on Sunday night it keeps getting changed to the next Monday.. That’s what’s happening.. Now if your acct has gone from having the benefit pay date pushed back to “in progress”, that means that your acct is under the review process now.. Everyone’s acct as far as how long is a lil different, but on average it takes roughly 2-3wks for this process to happen… Now, if you go under your documents page under your acct and upload a picture of you holding up your identification next to your face, and if your able to take a pic of your social security card also even better, but doing that will not only expedite your review by a week or more, but will also eliminate any reason for them to need to contact you.. You will know that your acct has been verified when your amounts that say $0.00 right now on your weeklys under your claim summary change to $117, $600, and then $300 for these past cpl weeks.. When that happens it means your acct is at the stage where it would be right after you do your weekly certification when you didn’t have issues.. So for instance if you got your deposits posted on Tuesday after you did your weekly on Sunday, then u can expect it to post 2days from then.. If it would normally post on Wed then 3 days.. Mine would post on Monday night so mine for example is posting tomorrow.. The other acct I’m dealing with for my friend, his will be done with the verification process next Wed.. I found out that they update there system every week on Tuesday so don’t quote keep, but have a feeling that most, if not all acts going thru this, it will process the upcoming Wed from when they finish.. So if they finish verifying your acct on Sunday, then it’s gonna process that upcoming Wed and think except for certain/special circumstances that’s what’s gonna happen for most people.. I know how all of you feel.. Mine had not only been in progress since mid June, but they also lost weekly payment the week b4 it went to in progress!! So after several hundred phone call attempts, 4 adjudicators, 6 emails, and a threat to sue DES in small claims court, that is the beat information I feel comfy giving everyone.. Not trying to write out what I might think or feel or I could put out a lot more.. I hope this info is able to help someone/anyone that has had to go thru this.. If so, LMK plz so I can feel that all the time and effort I put into this over the last 2 months was at least worthwhile lol..

      1. Thank you!!!!!!! Finally some kind of answer. If I understood you correctly I should be in the home stretch

        1. Does anyone know what “Partial Check” means because mine that also?

      2. Thank you for explaining it a bit more than what I have been reading. Your effort it greatly appreciated.

      3. It was needed information that is not explained on their websites. So I,Natalie thank you,Alex. I initially received about $5000. Then nothing since that and that was June1st. They said my claim will end on December30th,2020. I’m still confused with the length of time it’s taking.They never repoed the $5000 back,that was with the option to have taxes taken out,so really,what’s taking so long? Every week I file and still no info on my account,no updates. I am a little less anxious knowing you knew to take the time and care enough to inform the uninformed. Good looking out….

      4. I think your right on the money! Mine has been in progress for 2 weeks with no stimulus amount,I called and got thru to them after 3 days and 6 hours of wait time!!they told me I need to upload pic of me holding my ID which I did and they told me it should be taking care of within 2 weeks! And I know once the stimulus amount hits 300.oo then I know I will be 3 days after that before it hits my bank account

      5. I think your right on the money! Mine has been in progress for 2 weeks with no stimulus amount,I called and got thru to them after 3 days and 6 hours of wait time!!they told me I need to upload pic of me holding my ID which I did and they told me it should be taking care of within 2 weeks! And I know once the stimulus amount hits 300.oo then I know I will be 3 days after that before it hits my bank account

      6. I have a question..if I recently filed for PUA beginning of August. but did stop working late March…and I have zero issues all okay..even received my card and last 2 claims paid with the 300 added..do I just wait and see if I am getting payback or do I have to submit claims…because I called and spoke to a representative and they told me they are going by date last worked, but reviewing before sending payback to people..That I do not need to submit anything….Thank you

      7. Hi Alex, I see you have given some serious insight to all the chaos with the unemployment. My question is (if you may know) what if the benefit amount never showed 0.00? and there was never any issues reported? I filed and received 4 weeks then the last 4 weeks show “in progress” as do the back pay weeks. and the pay either says partial check or total payment. Its very odd. I’ve got a hold of rep and she said I have no issues on my account and there was an issue with the “vendor” making payments but they were working on getting it resolved with in the next 4 business days. Well those came and went and I still received nothing .

      8. Wow! Thank you for the info! More help than I’ve gotten in all my many attempts to get a hold of a live person to figure out what the heck is going on with my account. Again thank you thank you thank you!! You are my fav person in the world right now =) much love!

      9. Thank you I was recieving payments and then they went to in progress for the last twelve weeks . They have all documents so hopefully I’ll start getting payments again. Thanks

    2. If you worked at all during that last “week” before you applied you will see 0 or partial check and you will not get the extra for that week. $600. You should only see this in the first or second week. Unless you are working part time? My first week says partial because I made some money the week before I filed. You should only see Partial if you made some money right before you filed. Im still unpaid for 15 weeks.

      1. I didn’t work and it says partial check. I can’t get any answers from unemployment. Every claim if you have a large amount of back pay has to be reviewed, so who knows how long this is going to take. I still don’t get my weekly, and I haven’t for five weeks now. How do they just stop your payments? This is crazy! No one has any answers, why not? Everyone is suffering, and no solid answers. I think we could deal with things better if we just had answers. The state officials have no answers, the people at unemployment who answer phones have no answers.. it’s just not fair to everyone. It makes me so sad to see everyone who are losing there homes, and can’t buy food. Please, we need answers?

    3. We’re you ever able to find anything out? It’s so frustrating to not have any answers.

  14. I just filed for PUA last week, Aug13. Filled out my first claim form today. It did not give me the option to continue filing for past weeks. It did when I helped my friend file in May! So, now what? How do I file for past weeks? How do I get the back pay? Why am I not getting claim forms for previous weeks?

    1. Same…I called them and they said that as long as you put your last day worked on your initial application, that they are verifying to see that you are eligible to get back pay…not all will qualify for it..it just depends…but that if you do..you will receive a letter and then they mail you a check…that’s what the rep told me…that you don’t need to fill out the claims…or you can call them and speak with someone in charge of open claims.

    2. After the original Cares Act was stopped 07/31 st, you can no longer claim for back weeks. Those who waiting for the new 400.00 will automatically get back pay starting 08/01. You will get a separate payment a few days after it starts 400.00 up again, in your state. I hear some states refused to even ask for the fema help.

  15. I can not believe that there’s this many similar situations . I seriously don’t think any of the this so called retroactive pay is coming our way. I have been trying to figure out how to make ends meet and can’t anymore I don’t know what to do about it. DRS are so behind it will be a very long time to get everyone of us all paid. What is this world coming t I’m not sure how much I am gonna feed my fily and we are going to a good pantry ? Never had to do that ever. But I am Literally totally broke and have 24.00 left in my bank account and nothing from inployment nor has my husband except like everyone else two payments of 717 and then skipped one week to one payment of 117 !!! Then thought that was awful but NOOOOOO! DES sends NOTHING the following week AT ALL SERIOUSLY WHAT IS HAPPENING? Does anybody know what monetarily eligible even means?????!!! And what I should do to make things maybe go faster than this is . I’m actually afraid I’m not gonna be able to feed the little ones the dogs my God what are they thinking ? Aren’t they humans aren’t we all together and go to work pay taxes ??? GIVE US OUR MONEY !!!and I don’t know what to do about this !I’m freaking out though!!!!

  16. I am in the same boat. Govenor Ducey and DES needs to pull their head out.
    Guess its ok for people to starve and become homeless. I have worked 40 plus years and have never received unemployment.
    I received 1 initial check middle of May. 2 deposits on my card June 8th and June 12th. Then it came to a crashing halt, has said in progress every week since.
    Now will be filing a new week after tomorrow Aug. 16th $600 PUA ended July 25th in AZ I understand. So I still have almost half the weeks of PUA still owed. If this doesn’t get fixed very soon, I will be going to my Az congressman and reaching out to President Trump. Ducey needs to be doing with the Cares Act money what he was supposed to do. Ducey needs his paycheck held till everyone waiting on DES gets their pay.

  17. Hello everyone. I’m exactly in the same HORRIBLE situation as all of you. I too contacted my congressman and ripped into him for not stepping up to do something , regarding our money. Is there ANYTHING we can do to get this issue resolved?

  18. August 13, still not a penny received. Have emailed and called several times to no avail. I wonder if the money that was suppose to go to help us in hardships has gone to government big wigs bank accounts and their cover up is that their is “fraud” going on, preventing payments to we the people. Pretty sad to think that something that should be relatively simple is in actuality impossible for our states. Can you imagine if we didn’t pay the government though, we’d have our checks seized, our properties, our livelihood. What in the hell is going on Arizona!? This is pathetic, what are we suppose to do!?!? This is the second time in my life trying to get unemployment but have worked for the last 18 years… 18 years of paying taxes and social security. PATHETIC!!! The rich are being given money they don’t need, we can’t get money to survive! So now what!!!?? Something needs to change!!!

  19. Yes me too I’m already approved got my card with some backpay but never did they deposit another dime they should have to go without pay or have the guy in charge tell local government DES needs help before people get crazy maybe we the people should set a day to protest at every DES in Az so they can see it’s not just a few who aren’t getting paid it’s only a few who are getting paid we should post on social media for everyone who is affected show up at DES up Monday 8-17 @ 700 am and demand answers

  20. I called des a week ago, the lady said I had to upload my social security card, drivers license, and current bill onto my client dashboard. After that a des Rep would notify me if there were any question. Haven’t gotten paid since June 20, payment just stopped and claims stay in progress status with no change. Still no phone calls from anyone. This is for my PUA claim.

  21. So I do it after i file for the week or canni do it anytime? cause when I try during the week it tells me I can’t till a week later

  22. Hi, so I filed for pua end of June. I had an unresolved issue which turned out to be that I hadn’t filed for regular UI. So I did it over the phone roughly a week and a half ago. Keep in mind even though I had an unresolved issue, I still received a debit card. I received online a monetary denial stating denied because I quit my job over 14 years ago to raise my children. Then in the mail I got a notice saying denied for not having income in the required time frame. In the meantime the number that I call to check status doesn’t recognize my social security number. Through all of this , on July 26, it states payment made, partial check, and all claims I have filed since then state the same. There is no transaction number and I haven’t received a penny. So here I sit…..waiting….and waiting.

    1. Is it required to file for regular unemployment as well? I only applies for the pua and received 3 payments and then they stopped this week. All my back payments now have “in process” as well as this weeks payment.

        1. No I still don’t have an answer. I did however go ahead and applied for regular unemployment yesterday was was deemed monetarily ineligible. So now I guess I will continue waiting for something to happen.

      1. Yes! Apply for the regular UI and get denied. This will default to the PUA after that. I am basing this off of my personal experience btw. It took several calls for someone to finally tell me I needed to be denied on the UI before PUA kicks in.

        1. So did you recieve your money after all? If so did your payment date change from “in progress”?

        2. Mine changed from “in progress” last night to today’s date 8/19. I have not received a deposit as of this afternoon.

        3. Ok thank you i will try to apply for reg ui and see if my date and luck changes. Hope you recieve your payment if it says 8/19 it is usually paid out the following day 8/20 if you do recieve it please let us know. thanks.

        4. My claim says in Process, and has said that for several weeks. Now it says Partial payment. Does anyone know what that means please? It has to do with all my backpay. I can’t get through to anyone at unemployment. If anyone knows about that, and how long it takes to get paid once it says Partial payment?

          Thank you everyone and good luck with this!!!

    2. Has anything happened since then? I have the exact same thing going on. Plz let me know

  23. Ok so I need someone who is kind enough to please tell me how to go and file all my weeks I was laid off in Macrh and was having system issues. I couldn’t file with UI or PUA it drove me crazy.. I finally was able to do it July 31st how funny after the 600 was over. I just won’t my back pay and its not giving g me the option to do it. HELP ME PLEASE PLEASE!!!!

    1. Ray ray
      The first week I filed on the PUA website, it did not give me an option to file back pay. The second week on PUA website, after logging in, push the “File Weekly Benefit Report”. At the end of filing that report there is a blue CONTINUE button. Push that. Then it asks “Do you wish to continue to file?” Push yes. Then Continue to file each week after that. Just keep pushing the blue “Continue” button.
      I was receiving my payment through auto deposit but this week ending August 8, 2020, I did not receive a payment at all. Everything now reads “In Progress”. Hope this helps.

      1. Same thing has happened to me. I was supposed to get my back pay and my weekly but I have recieved nothing this week and it says. IN PROGRESS . What does that mean and when am I going to get it ?
        I’m freaking out !!!!

  24. So my buddy’s mom was having the same problem I had a feeling that the reason it was doing this was every time we filed the weekly claim for that week it kept pushing the payment back so I didn’t file for this Sunday the 9th and the payment went through so if you guys want to maybe give that a try

      1. today my account now says in progress for all of the back pay, the dates have been changing for over a month and now it says in progress….hmmmmmmmm

        1. Has anyone received there back pay and on your account it says in Progress? Just curious if this is a good sign?
          It has changed every day for a month, then every week, and now it says In Progress. Hope that’s good news!

        2. Yes Allison mine is doing the same saying in progress now hoping it is good news.i havent received yet.

        3. Mine is doing the same thing! Over a month my pay date has changed and then now it says “in progress”. I’m so confused! Will we get our backpay ? I received a few weeks of payments the last couple weeks and this week says in progress along with my older backpay dates. Grrr

        4. Not sure ellis im in the same boat as you bud. This is very frustrating, now i didnt even get my payment for this week which i usually get today. All payments besides the few i got paid for a couple weeks say “in progress”. Really hoping this is a good sign if any one has any info let me know please. Thanks.

        5. That is exactly what is going on with mine. All my back payments that have had a date that changed every Monday now have “in progress” I also did not receive my payment for this week. It also says in progress. I am really nervous about this!

        6. My claim says the same thing. I spoke to unemployment today twice, I asked about why my claim says now in Progress. The response was that Governor Ducey is keeping all of the back pay so he can pay everyone the new PUA of $400.00,that we will get our backpay sometime,but he has no idea. Really? That was a very made up response. So I called back and the next guy told me that my account is in review, that I needed to sent a picture of me holding my drivers license to the portal so that who ever is looking at it, they can see its really me. So, for all of you that it says In Progress, make sure you take a picture of yourself holding your drivers license and then take a picture of the front and back of your license, this apparently will speed up our wait. I hope that is true, and we will all get our backpay soon. I also did not get my weekly payment this week, it also says pending. If any of you do get your backpay, please let me know, wondering how long this is really going to take. Holding positive thoughts that it will go quickly from this point.

        7. Thank you so much for the info! I will upload the pics right now. Let’s hope it helps speed things along.

  25. Wow it really blows my mind to think that Arizona thinks it’s okay to leave people homeless and with no money I filed and got my retroactive payments going all the way back to February 2nd my husband however has not been able to receive one retroactive payment we use the money that we got to catch up on bills thinking that he was going to be able to get his money now we have nothing to live off of we are homeless have nothing and Des could really care less it’s not fair that all of the Americans who work hard everyday and pay taxes have to suffer while others sit on their thumbs and decide what to do and when to give us money Congress has failed us Arizona has failed us what a shame and I thought at one point in time America was such a wonderful country to live in??? now I don’t feel the same it makes me feel so ashamed to be a part of a country whose willing to let their people fall time and time again weeks have passed with no resolution we should not suffer our families and friends children should not suffer but again we suffer because our government has failed us it’s not fair that some get the retroactive payments and some don’t had I’d known that my husband was not going to get his I would have spent the money that I had gotten so much more carefully I would have waited to pay off certain things before I paid off others to make sure that I was able to feed and house my family!!!

  26. I can say my mom has the same issue. She has not got back pay. The date keeps changing. Went from 27th to third now saying 10th for back pay

  27. I was getting Money just fine till July hit and I haven’t got one payment since the 5th of July. Call the UI center everyday and it’s always “not taking calls due to high call volumes” which is ridiculous because I need to figure out why there not paying me if I sent everything they needed through email to prove my case isn’t fraud. I have 5 kids and bills and pretty soon I’ll have nothing no and my kids and I will be left with no choice but to suffer.!! Thanks to nothing DES

  28. Same here. My date has changed every Monday to the following Monday.
    Why is this happening. For the past 4 weeks I have received my payment. But this back payments are from Feb. thru July. And like most of you is around 12000.00
    What is the problem.
    On my account it states that they had payment processed . Even have transaction number and payment number. So why haven’t I received the money?????? It’s not like you don’t have my account number because you have sent 4 payments to same account..
    Not one person will answer the phone or any emails. I have sent 3 a week for 4 weeks now.
    Someone from des needs to get in touch with me asap. I am going to the news as of Wednesday the 5th of August and show my paperwork and emails to see what they say.

    1. Mine was the exact same. Now all the back payments are showing in progress. No more dates and transaction numbers or payment numbers. Did you ever get your back payment?

  29. OK SO I FINALLY GOT THROUGH TO SOMEONE TODAY AND HE SAID TO JUST PLEASE BE PATIENT. HE SAID THAT FOR THE BACK PAY THAT KEEPS GETTING CHANGED HE SAID THAT THE ADJUDICATORS HAVE TO GO THROUGH EACH AND EVERY ONE TO MAKE SURE IT IS NOT FRAUD. HE SAID IT WILL EVENTUALLY GET PAID OUT BUT WE JUST HAVE TO WAIT!!!!!

  30. My date just changed again from today to 8/3 to 8/10 man i have no money no food great thank you guys so much for nothing.

    1. Same here sucks. I filed 7/7 and my date has continued to change up until 8/10. Lets aee what happens next week. Hopefully we wont be let down again. Sending positive vibes guys.

  31. I have tried applying for the pua when i did i was told i qualify for regular UI benefits so i wont qualify for PUA, so i filed for regular benefits then i am filing for almost 5 weeks and my claim continues to say i didn’t have an eligible claim. So i finally get a hold of a human being and one touch of a button she tells me there you go now you can apply for PUA Literally in one second it was fixed!!! so i ask her ami assed out on the weeks ive been filing through UI unemployment she says no you will get the back weeks im like cool finally some news is better then no news…so i file my first weeks 2 to be exact and i am like wow ok they know when my last day of unemployment was they are going to get my retroactive weeks and it will come soon!!! Boy was i wrong my daughter tells me dad did you file ur weekly certifications for you backweeks? Im like how the heck am i supposed to do that she also got unemployment and says wen she filed her weekly claim the first time it gave her the option to go back all the weeks and one by one filednout every certification she received the money in a couple days ok my issue is…….
    THERE IS NO DARN OPTION FOR ME TO DO MY WEEKLY CERTIFICATIONS!!!!! PLEASE SOMEONE TELL ME HOW AM I SUPPOSED TO DO THEM IF THEY ARE NOWHERE TO BE FOUND!!!!CAN SOMEONE WALK ME THROUGH ON HOW TO FIND THEM OR IF U ARE HAVING THE SAME PROBLEM.???? IM SO EXHAUSTED IVE CALLED DES OVER AND OVER AND CANT GET THROUGH Please help does this mean i do not qualify for retroactive payments?

  32. Here we go again, it’s the 5 th time my date has been changed , now it’s the 10 th, of August, was supposed to be today , what gives here, no issues , nothing. Yet they won’t give me my money .
    Really sad that they can treat people like this.

  33. THEY CHANGED MY DATE AGAIN TO NEXT MONDAY??!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    WHY DONT THEY GIVE US ANY ANSWERS TO WHY THEY AREN’T PAYING US OUR BACK PAY DOES THIS MEAN WE AREN’T EVER GOING TO GET IT. IT’S NOT LIKE THEY DONT KNOW THIS IS HAPPENING BECAUSE ITS HAPPENING TO SO MANY OF US.

  34. I applied for regular UI back in June, I was finally denied and able to apply for PUA on July 27th. Do think I can still apply for FPUC in back pay? Lost my job back in March. I’m so scared and need money!

  35. amen!!! I’m so tired of all the rich being able to do what they want and then they get tons of help they dont even need to the sum of millions and then they bitch because the poor people finally get a little help?! It’s such a small amount when compared to the amounts squandered by the big biz bailouts and the millionare unnecccessary biz loans and grants. But a fortune to us. Life changing money theyat doesnt even compare to their numbers but they still wanna take it away from us! BULLSHIT! the people that make this country, the tired the poor the sick. The behind the scenes,the masses.The lifeforce of economic progression is us people. The everydayers that make the world spin. piss off the masses u have a mob. Made up of the majprity of the people in the world.us.the poor. so quit bitching a few bad apples took advantage cuz alot of rich bad apples take advantage everyday for trillions of dollars and we just have to accept it cuz they must be some different more evolved species of human to get such special treatment.The games your playing trying to tighten the budget is costing lives! I see it! I live it! Trim the corporate fat for once and throw the money out the window to the mob your creating! cuz I assure you,your walking a fine line and the damn is gonna burst. Quit messing around with peoples lives. your pissing off a very agitated wounded giant dragon

  36. Complete horsesh*t.

    DES website screwed up and wouldn’t let me file a claim. It took me calling for 5 weeks to get through to a human who told me they couldn’t help me and to call back and press another number. It took me four more weeks to get through and that person told me that I had to talk to the first agent’s group.

    In the end, I managed to get someone on the phone after calling for over 12 weeks. Now I finally get benefits now that the program is over. Yea.

    DES has not paid my backlog and all the information on my dashboard is wrong, doesn’t add up and doesn’t match the certifications I have filed.

    There are no issues with my account and never gave been.

    So far, DES has changed my payout date four times. Started out that they were to pay me on 7/19, then 7/21, then after not paying on 7/21, they changed the payout date retroactively on 7/22 to 7/27. Then on 7/27 after not paying, they changed it to 8/3.

    The program ends on 7/31. How can DES pay me AFTER the program ends?
    DES now owed me over $12,000, but at least I got two payments.

    My girlfriend however hasn’t received ANY. DES owes her like $14,000.

    I seriously doubt that DES is going to be able to pay three hundred thousand people on 8/3, so that’s a big joke, too.

    My girlfriend and I are now homeless because the government can’t get it’s sh*t straight. Together, they owe us over $25,000.

    That money was supposed to prevent us having to live through the Hell we are dealing with for the last several months. It was also supposed to stimulate our local economy to keep local businesses open.

    I would guess that many have died due to the heat because of DES’s failure to do their job.

    I would also guess that many more people are out of work and that many small businesses have closed forever due to the state’s inability to do its job.

    There is a culture of no accountability at DES. It’s pervasive. Workers will not provide their last name, last initial, operator or other serial number and will not refer you to a supervisor.

    The entire DES system has failed. It needs to be shut down and everyone who works there needs to be fired, especially the director — and all of them made to be homeless like we have been so that they can understand the effects of their actions.

    Arizona has the most lacking state government ever. What a lame state.

    1. Completely hit the nail (truth) on the head (DES).If that’s not bad enough every ad between reading any new statements in regards to we’re working on it payments have begun going out… There’s an ad to apply… WHY! YOU WON’T GET $ JUST LIES

    2. Completely hit the nail (truth) on the head (DES).If that’s not bad enough every ad between reading any new statements in regards to we’re working on it payments have begun going out… There’s an ad to apply… WHY! YOU WON’T GET $ JUST LIES. Try to send my reply, says already sent this. Never sent any reply til now.

    3. There must be a minimum a.40 replies that I just got done spending over an hour reading. My question is where are the government officials that should be representing us what are their response to these posts. why are they totally being ignorant to all these questions it can’t be untrue there’s all of us that have not then assistant the way that the federal government said we would be what’s going on where are government officials and where are our answers?

    4. Maybe you should move to another country and see just how insignificant you really are. I understand its very frustrating and anxiety will become anger and that can lead to many negative realities. Best thing anyone can do is at least remain positive and patient. The Cares ACT which created the PUA and its respective portal were all done hastily in an attempt to help in this current crisis and it HAS done that in many ways and for hundreds of thousands Arizonans. However, MASSIVE fraud from within our state and from afar have crippled most of the system. The only resolve left is careful claim review and that means every new claim and many existing or continuing claims are scrutinized to verify legitimacy. This is a process one would expect and since qualifying for a PUA claim is easier than ANY GOVERNMENT PROGRAM IN HUMAN HISTORY and takes 15 minutes to file while sitting on your couch so you can receive benefits all the way back to February 2nd of this year in excess of $13,000………….there may be a delay to deal with. It is by far more money than it should be and the easiest most of us will ever realize. The taxes paid by anyone that actually works have nothing to do with UI payments or premiums. The premiums are now and always been paid for by every legitimate employer with NO COST TO YOU THE TAXPAYER. It is not a tax at all and is an insurance policy premium paid by employers much the same as Workers Compensation is structured SO, STOP BEATING THE ENTITLEMENT DRUM AND STOP HITTING THE PIPE! Most will get every cent as long as they continue to do weekly certifications and remain patient. COMPLAINING GETS NOTHING DONE. While I am on this rant I find it necessary to clear up some other misinformation being bred out of all this. First, many of you have concluded in error the PUA ended with the last of the $600 Stimulous and this is incorrect. Did you read the manual? It ends the last week of DECEMBER 2020 and pays the regular weekly unemployment benefit millions have been satisfied with before these stimulating times and much more than the claimants that have NO REPORTED INCOME OR EVEN A JOB TO justify even receiving the minimum weekly benefit plus Stimulous. GET A GRIP! Its a gift and most have forgot this. These are troubling times but no match for what others before us endured and did so during wars and famine along with some pretty crazy policies made by past leaders that ravaged what little assets citizens had. Entire families were decimated by war or illness that makes our current situation appear rather small in comparison and nobody received a dime from ole Uncle Sam. NOR DID THEY EXPECT IT as Their patriotism grew bigger and was larger than life itself. These were different times. Proud times. Happy times. A time when you were thankful for any kind act of one human helping another or a great nation helping its great people. Stop complaining. Volunteer your time and energy to a worthy cause that directly helps people and be positive. Negative comment after negative comment and directed at our government and the fellow citizens that are there to help is treasonous at best. I CLOSE where I BEGAN and to those that talk shit about my country……….Don’t let the door hit you in your sorry arse!

      1. Bruce, first the $600 payments ended on July 31st. The mezly state payment,mine is $117, will continue until December. I was living with my parents, they are in their 70’s, but when the pandemic broke out I decided to be safe and live out of my suv until everything settled down. Well this has lasted much longer than expected. I work for a major online app delivery service using my suv. As luck would have it my engine started giving out so I applied for PUA and was approved. This money was going to keep me going while I fixed my suv. I recieved one payment second week of June nothing since then. But you tell me I’m not supposed to complain while I sit in a parking lot 115 sweating my balls off????

        1. If approved as you claim you can expect every last cent. Remain patient and try to find a cooler place to wait it out. The $117 minimum is now substantially more with the added $400 Stimulous that resulted from an executive order signed by President Trump and begins this week with an additional payment for back weeks to 08/01.

      2. Well said Mr. Sumner! So many have taken advantage of and now venting their anger at their government and it’s employees since they haven’t received their expected windfall from a program they have never paid into. Those who have received assistance should know many with legitimate claims (and have never applied for any such assistance and hoped to never have to) still haven’t received a dime and remain patient. Hopefully when the DES cleans everything up those who dishonestly cashed-in at our expense will be identified and penalized and/or prosecuted accordingly. They are the ones you should be venting your frustration and anger towards.

  37. im with you here. same thing… no answers. from one employee or state representative

  38. So I am owed like 8 grand. On the payments page it states that I was paid all those weeks back pay the same date I claimed it which was 7/13. Has transaction number and everything. Then on the weekly claims summary the date keeps changing. I finally got ahold of someone to reset my pin. I was never given one with pua. They had me file a regular UI claim and then was able to establish a pin from there (Just a trick for anyone without a pin and unable to talk to anyone on the phone at the call center)
    So now I was able to establish a pin and will be trying to call existing claims tomorrow.
    But does anyone know a way to fix this without calling? I have no issues or outstanding problems with my claim.
    I just submitted my I’d and social card just to try that. .. I did however find a ub99 form online that said I needed to fill out, is that just for regular UI or should I do that and see if it helps?? I’m about to become homeless after saving up for a year to move into this place just a few months ago so any help would be greatly appreciated!!!!

  39. Ok AZDES, if you are having so many issues then why do your reps tell people on the phone that you can’t pay is it’s up to the federal government? My backpay dates have been changing since last month every day now weekly! I have called the congressman and he said that it’s not true what your reps are telling people! Either they say “I don’t know” or they say “it’s the federal government“ this is absolutely ridiculous! So many of us have been approved been given Pay dates and transaction numbers But every single day it’s like Groundhog Day we wake up in the pay date has changed. but every single day it’s like Groundhog Day we wake up in the pay date has changed. The call center representatives hang up on people they are rude, and extremely arrogant. I guess that is if you even get through because they are typically full or you wait on hold for hours. Not even a manager wants to help!! This is ridiculous and it needs to be taken care of immediately, I’m sure if we could work and have the daycare available for our children we would be right back at work the way that things should be! Instead we sit on hold with unemployment in between filling out job applications that are all dead ends, just to be ridiculed And lied to when someone does answer the phone!!

  40. Been waiting for 22 weeks of retroactive payments to show up. Recived three payments of 717.00 so far, but no back pay. Payment date has changed three times and now says August 3rd 2020 as payment date. Is this to be considered a joke or is it the norm in government doing it’s best?

      1. My date has changed to the tenth again.It use to change every day,now it changes every week. It just doesn’t make any sense. I wish we could get answers. I can’t keep promising my bills that I am going to pay them and then can’t because I cant get my money. This is so frustrating! I feel so bad for all of us in this situation.

      2. Nope. No one, after 6 weeks can tell me anything. The department that approves is unreachable to us peons. I’ve been calling every day since August 3rd. All I can say about DES AZ. Is their heads are stuck up their asses. Nothing like dealing with a cluster fuck.

  41. I received $717 last night & last monday. I have received nothing but PAYDATE CHANGES for every other week before that. NOW its saying 8/3/20 is my pay date for all my past weekly PUA certifications! I don’t understand why my dates keep changing!! Can somebody explain this? Am I even going to get the rest of WHATS owed to me? There’s even a transaction number for the money I have NOT gotten!!! And what does PARTIAL PAYMENT mean? It says that on the weeks Im waiting for??!!

  42. I only recieved 1 payment for one of the weeks i filed which was on july 20th now i filed for this week which is july 25 and its been processing since sunday its tuesday now before there were no issues on my claim now i have 2 active issues which i don’t what they are or why it say that but im getting upset and now my back pay date changed to 8/3 idk whats going on I tried calling des i couldnt get through somebody please help me PLEASE!!!

    1. My back pay keeps changing every day, it was July 27th and that has come and gone and no money. Now it says the back pay will be paid on August 3, 2020, will it really happen? the date changes constantly , what is going on with everyone’s payments? Don’t call unemployment, if you can even get through, the workers have no idea what is going on, different answers every time. please if anyone has any ideas please shoot me a text,this is so frustrating. I at least would like an answer that is the truth. If anyone ever gets there back pay, please let us know.

      1. In WV the same is happening. Mine has changed from 7/27 to 8/3 and this morning changed to 8/10. I have called and called and even talked to someone who said no issues and I should get it 8/3. Does anyone know why?

        1. My date changed again now it says 8/10. Are they ever going to fix this? There are no answers if you call unemployment, the people who answer the phone have NO IDEA what is going on. Why can’t we get answers? This is not right to do this to so many people. DES needs to figure this out and fix it!!! Will they just keep the money and no one will get it? Has anyone on this sight received there back pay and when did you get it?
          Please I am wondering how many people are struggling with this?

  43. What is going on with the back pay? The date keeps on changing with the back pay. I have spoken to unemployment several times, and I get different answers every time. None of the workers have a clue! They read answers off a card, or make it up. It is so frustrating! All we want is an answer when we will receive our back pay. I emailed an Arizona commissioner who promised he would help me, it’s been over two weeks and no answers. I could pay my bills and take care of my family if I can get my back pay. Someone has to have answers!

  44. I live in AZ and the PUA expired yesterday Friday July 25th.
    My question is, if I certify tomorrow on Sunday. Would I still receive the extra $600.00 to be deposited along with my UI benefits on Monday?

  45. where is the retroactive payments they have me since march of 20 and not one payment from the retroactive thin g I received two $717 but that it and my dates keep changing also is that when we will get our money or what I’m going to be homeless soon if no retroactive payments come in ? can someone tell me when we will get our money the government promised us ? its only fair others have got their retroactive payments cause i talk with some people at the one stop when I go looking for a job ?

  46. I got the initial payment but I have not had a dime since it just tells me it’s in progress I can’t get ahold of anybody I haven’t received any paperwork I haven’t received any emails and I haven’t been paid now this will be the eighth week. I’m sitting out here in limbo not having any idea what I am supposed to do at this point it is so freaking frustrating.

  47. I have been waiting since I filed my claim on may 28th and I file every week and have done everything I am supposed to do. When I actually can get through to them on the phone they tell me “just wait it out it’s coming” and they don’t help. I’m so scared and upset that something I was approved for and have been waiting for isn’t coming in. I’m at a complete loss and am about to lose everything. My credit cards are maxed out and I need help.

  48. Turned down for UI because DES did not get my 1099 status straight and checked to srr if I was employed by the companies I listed. Of course they said no I was not an employee. I am an independent contractor. I gave copies of my 10999’s but nothing, applied for an appeal and nothing. Got a letter I couls apply for PUA but could not sign in . After 3.5 weeks of trying someone finally answered the phone. I had also sent emails and letters with no answer except by a bot. Now it turns out some one has used my SS # and applied for PUA, fraud was reported but they said they won’t inform me on any progress they might make. So how the hell do I get anywhere? Is there no way for me to get the money I need to get by? There ia absolutely no support for the victims of fraud? Is there no where I can call to report this besides to DES fraud because they are not helping me?

  49. i applied on the 1st of july and i certified for the weeks of back pay. three days later my payments for all back pay were issued and trans#. when i recieved my payment card no deposit on the card. well they are paying me my weekly benefits but my back weeks dates keep changing first it said the 13 then 14 then15 now im up to the 20th. what the hell is going on why havent they deposit my back payment if i trans#. i dont get it

  50. I haven’t got my money on my card since the 9 of last month I been doing my weekly claims I also been calling and they told me that it was dospost to call the bank so I did and they said that unemployment needs to release to them then they could put on my card but when I called back then they said that it needs to be reviewed to call my card the next day so I did still nothing I have 3 kids and rent to pay I’m about to be evicted from my apartment and all they could say be pantsuit I will get it

  51. I have called the call center multiple times, spoke with multiple agents and its a different story each time. Its been 2 months and nothing has been resolved nor have my emails been read that was sent through the pua portal. And as of now i have gotten 2 active issues, 1 was because i filed on wifi out of the country which was 1 time and i have cleared up with multiple agents and now the 2nd issue is because i have started working less then 30 hours. Its very frustrating when you cant get a straight answer besides the fact that if we need more information we will call you or send something in the mail, which none of the above has been done.

  52. I have the exact same situation as Amy. Identical. Was never asked to create a pin. Still haven’t recurved any payments

  53. My moms PÚA claim says they issued her money on the card on 06/22/2020 and we checked the balance and it says zero. And now for her last 2 claims is says processing and 1 active issue. And when we call unemployment it states she requires a pin and kicks her out of the system. And no one has been able to help her it’s ridiculous and very frustrating and sad.

    1. Her pin is the 4 digit code she set up if u go online she will be able to reset it with her social and they dont answer but they so give u the option to reset it on the automated system

  54. CORRECTION
    “and was only allowed to claim from February 08” instead of January like the rest of this country and the CARES ACT says.
    thanks again
    ANNIE

  55. Arizona’s minimum UI payment is $117.00 NOT $187.00
    They immediately made 39 weeks PUA benefits available on my claim, They are not retroactive to end of January like the rest of the country but they say only to February 02, and THEN won’t let you file claim until February 08! (12 weeks only, not 13). My benefit year expires December 31, 2020 and somewhere along the way they deleted that info from the previous info that showed my benefit year income. So it is now BLANK as in zero income. It was not a lot, only 2 quarters, but I don’t understand why Arizona does’nt have to pay that week they eliminated, as I filed my initial claim over the phone on 28th of May after 0 luck trying to file online for 6 weeks and was only allowed to claim from February 08 instead of February 02.
    Does anyone know if they will actually pay the 13th week 600.00 payment or not?
    Thank you.

  56. The Arizona Department of Economic Security is dealing with a major problem with unemployment benefits. Several people who were supposed to get payments reported they have not received them.

    DES is investigating the issue and working to fix it.

    “Unemployment Insurance claimants have reported not receiving payments that were scheduled for today. Additionally, Pandemic Unemployment Assistance claimants report seeing a benefit amount of $0.00 in the portal for this week. Our teams are actively investigating these issues, and are working diligently to resolve them. We have no additional details at this time,” according to a DES spokesperson.

    1. “several people”???

      More like several hundred or several thousand or several tens of thousands!?

      I have not been paid my back pay and the payment date has been changed five times now including once retroactively

      I am now homeless because DES hasn’t been able to do its job for 12 weeks. So is my GF. She has received zero dollars. I wasn’t able to file a claim for 12 weeks then finally got two payments … Now that we are homeless

      Thanks DES.

      Yes, you have major problems. Major problems. The first of which is a lack of accountability. A culture of failure and being ok with that are close runners up

      Just make sure you actually get all they payouts paid by 8/3 this time or you are likely to have a riot in your hands this time. It’s time to get it figured out

      Now. Thousands of people have had their lives devastated due to DES incompetence.

      Local businesses that were supposed to have been supported have gone under because of your failure to do your job, leaving more people unemployed and more people out in the street

      Seriously, to be homeless today is a death sentence. Perhaps DES is counting on this to lighten their load.

      If not paid by the 3rd as promised, again, it’s time for people to act.

      If this system can’t be fixed, everyone at DES should not be issued paychecks until it’s fixed.

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