State Unemployment Phone Numbers and Getting in Touch With a Live Agent For Help With Your UI Claim

One thing many readers have been complaining about when it comes to getting help or information on their pending or current unemployment claim is finding a number to call so that they can get through to someone they can speak to. The challenge is that with all the enhanced unemployment programs now in place, ongoing staffing shortages at state UI agencies due to COVID work restrictions and ongoing system/IT issues with unemployment filing systems it is very hard to get through a live person that can help you.

That’s why most agencies are directing people to their website to get more information. But a lot of time that information is generic and not helpful for most people with issues specific to their claim. So with that in mind here state UI agency contact numbers and some tips and tricks to get through to a live person. This is a list in development as I get more details, so please subscribe to get latest updates. If you have any questions or numbers/approaches that have worked for you please leave a comment below. This may help others or hopefully gets you more information on your issue.

Jump to your StateFlorida (FL), California (CA), New York (NY), Texas (TX), New Jersey (NJ), Pennsylvania (PA), (more coming soon)

California (CA) Unemployment Number

You can see the regularly updated CA resource page for more information and reader comments on dealing with the CA EDD, but here are the best contact numbers for help with your UI Claim

General UI questions and technical help with registration, password resets, EDD Account Numbers, and how to use UI Online: 1-833-978-2511 (English and Spanish). Hours: 8 a.m. to 8 p.m. (Pacific time), seven days per week.

Note: EDD representatives answering general questions will not have access to your claim or payment information. To get specific claim support or information call the following numbers between 8 a.m. to 12 noon (Pacific time), Monday through Friday: For English: 1-800-300-5616; For Spanish: 1-800-326-8937

Automated phone line to certify: English: 1-866-333-4606; Spanish: 1-866-333-4606


New York (NY) Unemployment Number

Here are the best contact numbers and tips to get in touch a live agent at the NY DOL. See the New York Department of Labor (DOL) resource page for more information and reader comments.

  • New Claim: 1-888-209-8124. This is the Telephone Claims Center (TCC). Open from Monday – Friday 8:00 AM – 7:30 PM & Saturday and Sunday 7:30 AM – 8:00 PM
  • Pending Claims: 1-800-833-3000
  • Weekly Certification: 1-888-581-5812 (for regular UI) or 1-833-324-0366 (for PUA).. PLEASE NOTE: PUA recipients need to certify weekly. Regular UI should be certified online or when requested by the DOL
  • For NY.gov assistance or other website issues call 800-833-3000.

Like all major state UI agencies the NY DOL is currently experiencing high call volumes, so if you can get through to an agent and their website is not useful consider contacting them via their social media sites (e.g twitter) which seem to have the new updates posted regularly. Or follow me on twitter where I retweet pertinent updates.


Florida (FL) Unemployment Number

You can see the regularly updated FL resource page for more information and reader comments on dealing with the FL DEO, but here are the best contact numbers for help with your UI Claim

  • Reemployment Assistance Hotline for UI Claims – 1-833-352-7759 (1-833-FL-APPLY). The hours of operation are Monday through Friday 7:30 AM to 6:30 PM and Saturday and Sunday 8 AM to 5 PM ET.

You can also try and use the new use the new CHAT feature on FloridaJobs.org. But many readers have said this is still a bit buggy and for general questions only.


Texas (TX) Unemployment Number

Here are the best contact numbers and tips to get in touch a live agent at the TX TWC. See the Texas Workforce Commission (TWC) resource page for more information and reader comments.

Claim status and payment request options are available daily, 7:00 a.m. to 6:00 p.m (CT). General information is available anytime. Call: 800-558-8321

Tele-Center Phone Number: 800-939-6631; Business hours are now Sunday – Saturday, 7:00 a.m. to 7:00 p.m. Central Time.


Pennsylvania (PA) Unemployment Number

Here are the best contact numbers and tips to get in touch a live agent at the Pennsylvania Department of Labor and Industry (L&I). See the PA resource page for more information and reader comments.

  • UC Live Chat – Monday – Friday from 8 a.m. to 5 p.m.​
  • UC Customer Service Line: 888-313-7284
  • ​PUA Customer Service Line: 855-284-8545; Monday – Friday from 8 a.m. – 3 p.m

New Jersey (NJ) Unemployment Number

Here are the best contact numbers and tips to get in touch a live agent at the NJ Division of Unemployment Insurance Labor and Workforce Development (LWD). See the resource page on this site for more information and reader comments.

Questions about your claim

  • North New Jersey:  201-601-4100
  • Central New Jersey:  732-761-2020
  • South New Jersey:  856-507-2340

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10 thoughts on “State Unemployment Phone Numbers and Getting in Touch With a Live Agent For Help With Your UI Claim

  1. I was receiving payments and my bank account closed there are still no updates on my account whats should I do

  2. I have lost my job filed unemployment and when I was working less hours my employer also filed for me but has not received any financial assistance yet.. I don’t know what is going on but I’m trying to find out I need help and no one is available

  3. I need to know if Georgia pays retroactive unemployment. I filed my online claim with loss of job date as 3/23/2020. I filed UI in May, and so far have not received retroactive money. They started paying me on 5/10/2020 and there is no way to claim the money for the previous weeks. Any help would be appreciated.

    1. I have a few friends that live there and they said yes they pay retroactive! But you and I are dealing with the same exact issue!! I am in NC but the been out of work since end of March ,getting weekly payments but been trying to get my back pay for over 2 months and keep being told to be patient I will get it they just can’t tell me when… not even an estimated time frame just say be patient! I took screenshots of me being told that when I did the live chat option… my patience are gone now tho!! I have seen a lot of other states there website had it set up where you can go on and choose whichever weeks you have not been paid for, fill it out and then every one says they usually get it in with their next weekly payment!! Ours needs to be that way….

  4. I’m in NC and receiving the PUA each week but I have been unemployed since March 28,2020. I helped my brother ,step mom and several other people fill out their initial claim and were approved in less than 24 hours and within 3-4 days after being approved they received deposit for their back pay plus their weekly amount! But I called to find out what I needed to because it was right before the PUA was even a thing so the representative actually filed my initial claim for me over the phone which was the worst mistake I could have made…. she put incorrect answers down on several things but thankfully that was fixed right away but it has messed me up majorly because she got the correct date as far as my last day of work due to COVID-19 on everything except for ONE form so the wrong date on one form had it looking like I worked until May 17th instead of March 28th so I have been receiving total of $734 each week since end of May, which I am thankful for that but I have called so many times and waited hours on hold each time till I was able to speak with someone,I have done the live chat option MANY times,I have sent emails every week sometimes twice a week just as several different representatives told me to do and been told every time that I have actually spoken to a live person that they seen where the mistake was made and they were fixing that date while we were on the phone and that because of that change a supervisor would call me within 48-72 hours so they could send my back pay to me immediately we’ll needless to say I haven’t gotten a single call,email response or received the back pay!! I’m a single mom of 4 small kids and I am almost 6 months pregnant with twins!! I lost my home over all of this, have been staying in a “not so great hotel” Nothing but drugs,prostitution and break in’s to vehicles here but it was only place I could afford and that would rent me a room since I have so many kids… But I really counted on the back pay coming in by now and since it hasn’t and my money has run out my kids and I are actually staying our last night tonight so at 11am tomorrow we have to check out and I have absolutely no clue where to go,what to do or anything…. esp with my vehicle sitting on empty and I am not from around here so I don’t know anyone and I Was raised by my grandparents so as far as I know. I don’t have any family still living so I don’t have anyone to turn to for help so I’m lost as to what to do…. I considered trying to go to the local unemployment office here because it’s abt 3 mins down the road from this hotel but just wondered if anyone else had tried that and if so were they able to get any answers or anything? Or was it a total waste of time? I am just really tired of hearing “just be patient” from the representatives… I feel I have been but at this point with my situation my patience are gone and I am being told to wait and wait because of one of their employees making mistakes filing my claim NOT because of anything I did wrong!! I’m just stressed and frustrated and wondered if anyone else had anything similar happen to them??

  5. I do not understand why the Pandemic Unemployment insurance was said to be available and if you apply would most likely get it but 2 months later not a word. In meantime bills pile up …billions of dollars are sitting there supposedy for this one particiular group of unemployed due to pandemic.there 3 phone numbers to call no way to get thru to any of them,,bizzy 24/7…nobody repsonds to email or texts,,even tho i faxed in all info needed and keep applying weekly ..where will it end? did they run out of money?? are thy under staffed?? is so hire mpre people…our unemployemnt in Oregon wa shandlied very very badly and thousands still wait..its cruel to everyone involved…

  6. I am in NJ. I have called everyday with a recorded “113” calls in one day with no answer for the past three weeks. I get the same message as other states…”due to high call volume, we cannot answer your call, please call back tomorrow”. It’s very stressful when you need the financial assistance and no one to speak to.

  7. I called the Missouri Unemployment Customer service number yesterday at 7:58 AM. I got a message: “we are currently closed. Our office hours are 8am to 5pm M-F”. Then I hung up and called back intermediately. It was about 8:02am at that point. I then got the message: “all of our customer service lines are full and we are not taking any more calls at this time. Please call back tomorrow”…. (followed by a hang-up). It appears that getting a hold of anyone is just about impossible!.

    1. Sadly hearing this story from several people. Try direct or private messaging them via social media channels. You may at least get a call back as some states are doing. But don’t share any confidential information online.

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