IRS Identity Review and Validation Options – Phone and Online – to Reduce Refund Payment Delays

You filed your return in a timely manner and were waiting for your refund to be sent within the standard timeline that IRS promises. But alas, it has been much longer than that and you are wondering, “Where is my DAMN refund!” In a lot of recent cases, it appears that the IRS is delaying refund processing and payments by several weeks because they are spending a lot more time validating tax payer identities. But a lot of people are wondering how this works and how they can quickly validate their identities with the IRS to get their refunds as soon as possible. Here’s how.

IRS Identity Validation Process

You have a few options to validate your identity, which you should also see on the WMR tool if you are expecting a refund.

  • Letter 5071C is mailed through the USPS to the address provided on the tax return. It asks taxpayers to verify their identities in order for the IRS to complete processing of the returns. The letter will provide two options -idverify.irs.gov site or a toll-free number – to confirm whether or not they filed the return.
  • (Fastest way) Go online and use the IRS Identity Verification Service website – idverify.irs.gov . You should only go to this website after receiving Letter 5071C because it will contain a unique case number to expedite the verification process.
  • Call the IRS. You can call the IRS as well (see numbers at the end of this post) to check if you refund is held up for identity  verification. They will likely direct you to the idverify website or ask you to wait for the 5071C letter

Also beware online scams – The IRS will never request identity verification information via email nor will the IRS call a taxpayer directly prior to sending the 5071C letter. If you get a call from someone who says they are from the IRS, it is likely a scam unless they can provide you with a specific letter 5071C  case number (found in the upper corner of the letter)

Per the IRS you will need the following to validate or confirm your identity. This must match what you provided on your most recent tax return:

  • Name
  • Social Security Number or Individual Tax ID Number (ITIN)
  • Date of Birth
  • Filing Status
  • Mailing Address
  • Third Party Verification Questions such as prior address, W2 information, mortgage information, etc., that only you should know.
  • You must also provide us with a valid email address, which the IRS will confirm and use to notify you if your registration information changes.

Once the identity is verified, the taxpayers can confirm whether or not they filed the return in question. This will resume processing of the tax return and any applicable refunds.

Here is sampling of reader comments who are seeing delays in getting their refunds due to additional identity checks, plus some tips on how to get some insight into where the status of your refund.

  • Real-mom – I filed on 2/1, was accepted in 30 minutes, and still stuck on accepted! Has anyone received their refund WITHOUT their status changing? Still sitting at accepted, which seems to be happening a lot. My question is: has anyone actually RECEIVED their refund without having any movement on WMR?
  • Natalie – H&R Block sent me an email on Feb. 5th stating the IRS accepted my return. However, when I checked the IRS website, it said it was processing. Today it’s the 12th and it’s still on processing status. I don’t understand why it’s taking so long, it’s never taken this long. Anyone else having this issue?
  • So I called the IRS again today, every time I call I get more info. So certain people get selected for manual review, I was one of them. It was processed and on the 27th went into review. They have 45 days to process from that date. But for some reason they don’t need any additional information. Why? If you are reviewing my return then I assume something is wrong, but nothing is wrong? I don’t understand!!!! So mad right now!!
  • Mary – I filled the same day and got accepted the same day!!! Im in the same position as you are!!! I been at the 1 bar for many days! People who filed after me, have already got their refund! Very Frustrating
  • I called the IRS because i did not receive my refund on 2/10/16 and i had to call and verify my identity. After i called and verified my identity the lady said it could be nine weeks before i receive my refund now and it’s direct deposit
  • Alex M – Mine got accepted on 01/22/16 and it has been 20 days. It does not show the bar on where’s my refund nor a date. Just says that it is still being processed and a date will be available soon. I called the IRS and they said that I had to verify my identity and had to call another number and verify some information and was put on hold about 3 times. Then said it had been verified and it would take 9 weeks for me to get my refund. She said it would still be deposited in my bank account at that time. She said it might not take 9 weeks but no less than 2 weeks. I wish I would have known sooner so I could have called and had it sent quicker. She said they pulled random people or it was because they did have to verify your identity
  • Dave – filed on 2/2 and was accepted same day. WMR has not moved past received/processing since then. Im only getting 4k back…Should I be concerned? Ive heard of folks that filed around the same date already getting theirs..I was thinking I would already have at least a DDD.
  • Lauren Ashley – I just called and spoke with someone who gathered my information, put me on hold for 4 minutes and then came back and told me that “it’s just still processing, that’s the only thing I’m seeing” and to call back in 1.5-2 weeks if I don’t see any change in “Where’s My Refund?” I am so annoyed. I filed on January 19th and the status has never changed from “Processing” but my bars randomly disappeared over a week ago. I am so anxious.

Some comments that provides solutions and tips/tricks to try and get more information on your refund

  • Katie – I was finally able to talk to a real person. The number 800-829-0582 ext:652 does work. Takes about 10 minutes to get someone. Looks like I had to verify my identity for no real reason. I was transferred to number 800-830-5084 and was put on hold for 30 minutes. All they did was ask questions from my credit report and 2014/2015 taxes. I was cleared but they said it would take up a “max” of 9 weeks to see my return. I asked how I could check my statues and was told to check WMR but to give it a few days. Has anyone on here already received a refund after having to verify? I’m not in a rush for my money but it sure would be nice.
    • Tax Payer Teed – Happened to me & my ex last year. After they drilled him about old cars & previous addresses he took matters into my own hands. He overnighted a copy of his driver’s licenses, original birth certificate, vehicle registration, insurance cards, payroll stubs, our children’s birth certificates & ss cards along with my info just in case. This happened on a Thursday but to our surprise his refund was in the mail box that following Wednesday. Not a bad turn around considering their time frame. I should have followed his lead but i figured whats the use they said that they have cleared up my identity. Yet my check came 6 weeks later. It may or may not make a difference in your situation but its worth a try.
    • Samuel –  In my case I filed on the 25th and had no progress, so I called yesterday and found out that I did have to verify my identity and would have gone no further until completed. In my case my ID was stolen last year so that might have something to do with it, not sure. I never received any notification that I needed to verify, maybe they don’t send out the letters until the 21 days have passed. I just know from this site and others that many are having to verify and they also did not get any verification. . I just suggest those of you who are waiting for the bar to move from accepted to approved and filed around my time(Jan 25th) to be proactive if you are heeding the refund.
  • Jen – I already got my money.. Thank God!! I filed H&R Block online on 1/30.. Got approved on 2/5.. Money was in my bank on 2/10 at 7am.. WMR never moved from approved either. So just be patient guys, IRS has really changed a lot with processing refunds this year.. Millions of people were pulled for review & identity verification this year which will cause a 4-6 week delay on getting your money.. It sucks but that’s what majority of Americans are experiencing this tax year.. It’s just a looonngg waiting game at this point.. Wish you all the best!! God bless!
  • Judy – For anyone concerned, I am in Philly and I filed with TT on 1/29/16 and was accepted the same day, I finally received a DD of 1/10/16 on 1/10/16…still no refund. I just got off the phone with the IRS to find out if I possibly had to verify my ID, this is what they told me, If your refund was accepted than everything is okay, its just taking longer on account of a delay due to verification, have patience, you will get it. I was also told you can’t go by what TT is saying and unfortunately they are issues with both the WMR tool and their 800 hotline, so you can’t go by that either, sadly its a waiting at this point. I was also told very clearly that if for any reason you are still at received but believe you should have gotten it by now than most likely there is a problem with them being able to identify you due to a breach that took place in early January and your data was compromised, which means you will have to verify your ID for them to release your funds. You can do this by calling 1-800-830-5084. So basically if you have been accepted everything is fine, you just have to wait but if you’re still at received after some time then that means they’re having a problem identifying you and if that’s the case, unfortunately you will have to wait 6-8 weeks for your refund.I know how frustrating this is for all of you, as I am still waiting as well. This is the first time I was able to get some clear info on what is actually happening, while I feel better knowing that mine has been accepted, I feel horrible for all of those still stuck at received on account of what that means. If you have been accepted, you are all good, they’re just asking that we have patience, it will come. But for those of you at received I suggest you call the number above to verify your identity immediately rather than waiting for the IRS to notify you because who knows how long that would take. I hope this helps clear it up for some of you, good luck!
  • saffronsky – HI all, I just got off the phone with a very nice lady at IRS.My status bar has been gone over a week. Filed Jan 31st with TT, accepted Feb 1st. I was very very sweet on the phone and told her it was my birthday (yesterday) and she would make my year if she could help me. She did say that in her system it shows being accepted on Feb 2nd instead of Feb 1st that TT told me. I told a little fib that last night I saw a message to call and that this morning that message was gone so I wanted to call and just check. She asked all the info, names, social, address ect. She put me on hold for about 3 min. Came back and said that my account is credited meaning that it looks like everything has processed and it is just waiting for a DDD. She said there is no offsets or debts that she could see. (which was weird because I am pretty sure my husband owes from last year) I asked if it was possible that I would have my DD tomorrow and she said yes possible but could not confirm. She also said to not go by the status bar going away or being there, it is a computer system and to rest assured my refund has been processed, looks like it has been credited the full amount I had filed and that I should receive refund any day now. I wish I had better news. I have to register my cars by next week and could really use the funds. I hope this helps anyone!
  • Rockermomliz- Just talked to my tax guy, whom we’ve been with for 4 years now. Every year we would get our refund in less than 2 weeks max. It usually would just take 9 days (including weekends). We filed on the 23rd so i was expecting a refund by early Feb. The 3rd being the latest. With all the mishaps and misfortunes that have happened this year, along with ‘budget cuts’ and not having enough ‘man power’, I was told that thankfully, our refund was not affected, by the Identity thefts or getting ‘re synced’/stacked and had to wait until they got back to the pile’..however, even though we were not one that was affected, our wait time is longer and I should most definitely see our refund next week. I’m just glad, because while my case isn’t unique (4 kids, 2 w-2’s) you never know. So those that filed around my time frame, and haven’t seen anything yet, know that you are not alone. Obviously its taking longer than usual, and I am one of those that have a savings of the bare minimum right now, and I can really use it, (8 year old might’ve broke his foot last night) but just TRY to be positive. Reach out to people; call and call until you get answers. I was never one to really rely on WMR as every year it wouldn’t really move much, and we would receive our checks DD and it would not mention that the check was sent, much less approved. It’s your money, and you have a right to demand it back; we all worked for it, and deserve to get it without all this trouble, but as it is with life, nothing comes easy, sad but true. Patience is hard to acquire in dire times but, in the end, I pray that it will all work out for you all. I’ve been looking at this ‘chat’ for about 2 weeks and it helped me out and I thank everyone involved. Helps to know your not alone.

Feel free to leave a comment on your experience or if you have any further questions

80 thoughts on “IRS Identity Review and Validation Options – Phone and Online – to Reduce Refund Payment Delays

  1. Elizabeth

    I was among the first to file 01/19 and it is now going into April letters sent saying income verification I don’t need to do nothing but still called IRS and stated I would have to wait 3-16 weeks such BS. I keep checking status and it is still reading they have received and still being processed I just hope it’s not longer than 16 weeks and they still send it to me. Idk what else to do???

    Reply
  2. Keri Starkel

    This is what I have been looking at when I open the WMR site for 52 days since i first filed! Thirty days since verification Identification!!!!!!
    I HAVE BILLS THAT ARE IN DEFAULT BIG TIME!
    Your Personal
    Tax Data
    Social Security Number

    or IRS Individual Taxpayer
    Identification Number:
    ***-**
    Filing Status:
    Single
    Your Expected
    Refund Amount:

    Refund Status Results
    Print your Refund Results for your records. Take the survey.

    We cannot provide any information about your refund.
    If you electronically filed a complete and accurate tax return you should receive your refund in about 21 days from the received date. If you mailed your return please allow 6 weeks.

    Please read the following information related to your tax situation:
    Tax Topic 152, Refund Information
    If you have questions or need additional information, please have the following on hand when you call:
    A copy of this page.
    A copy of your tax return.
    The Social Security Number, Filing Status, and refund amount claimed on your return.
    The date you mailed your return.
    Please mention reference number 9001 to the IRS Customer Service Representative.
    IRS Hours of Service:
    Monday through Friday, from 7 a.m. to 7 p.m.
    Call:
    1-800-829-0582, when asked for an extension, enter 362.
    From outside the US call 267-941-1000.
    TTY/TDD: 1-800-829-4059

    Reply
  3. Katherine

    I verified on 3/11/2019..went from still being processed and a date will be provided when available …to we have received your refund and it is being processed on 03/13/2019..why haven’t I gotten ddd yet is that a good sign

    Reply
  4. erick sharpe

    My Name is Erick and I am going through the same thing as many of you. I have been filing my doing my taxes on turbo tax for
    years, and never had a problem. I would get them no later then 23 of February. I get a letter in the mail from IRS, saying they need
    some identification. I call the IRS and it took about 45 min to get someone. I gave them personal information and things about my tax return from last year. He as me to repeat him my direct deposit number that I have been using. He look it over and said it could take up to 9 weeks to get my refund, I was like it never took that long. He explained to me because of a lot of people have being using fake id numbers and also getting back more money than they was supposed to. I got my state refund check back no problem. Me and my wife just bought a new home through habitat for humanity and looking to fix it up, however we have bills to pay and is looking for the refund to help us out.

    Reply
  5. Mike V

    I went to sure my experience with this ordeal. I filled my taxes on 2/02/19 and the 21 days went by. I was freaking out because I always get my state before I get my federal. I called IRS and asked what’s the hold up? I was told that I would need to verify my identity. I’ve never had to in pass and this made me nervous if I messed something up. I called the IRS after I got the later in the mail which took 10 days to get.
    I waited on hold for like an hour before I got a representative no the phone. I swear they asked for so much documentation, getting a home loan was easier! After speaking with the rep she said it would take 6 to 9 weeks!
    I was flabbergasted! Well not even 5 days later I got a DDD! I know that everyone here does not want to hear over another person getting their taxes by yourself. I was on the forum and reading everywhere I could to see how people in the same boat deal with it and their results. But yeah I was that impatient, worry wart too! Taxes are definitely delayed this year and try to have faith it will come, just not as fast as me would like! I used H&R BTW so if you think TurboTax is to blame it’s not it’s the irs and who they so randomly choose to have to wait weeks or months to get a refund.
    I will see you guys next year.

    Reply
  6. Jocelyn Kevlock

    I’m a Uber&Lyft driver. I file on the 1/29 and got the V-letter on 2/19. I made the appointment on 2/20 but it’s snow so didn’t go and made the appointment 2/21. I hope I get my money in 5 day’s if not I’m going to loose my job. I have to pay the MVA $900.00 before I can get my new registration. Also my my rent/electric/cable due. I’m a single mother of 4 and I just trying to make it. How I’m gonna buy food for my kids

    Reply
  7. Kassie

    Filed on 1/29/19 and received an email the next day saying it was accepted. After 3 days the status bar disappeared and all I got was “your return is still being processed”. Yesterday was the 21st day after I filed and I got a 5071c letter from the IRS stating I need to verify my identity. I called the IRS, did my verification over the phone which went quickly and smoothly…only to be told now it will be 9 weeks until I get my refund. I am not happy at all.

    Reply
    1. Courtney street

      Hey i filed my taxes on 2/5/2019 and it did not have any bars and said it was processing. Then i got an letter 5071c to identify my self i did on 2/27/2019 then it said check wmr in two -three weeks.

      Reply
  8. Taylor Duncan

    My name is Taylor. So my fiance filed on 4-2-18 and it was accepted that very same day. 4-21-18 we received a letter stating that he had to verify his identity. He called that day (4-21-18) and tried to verify his identity over the phone, unfortunately the nice lady asked who his previous employer was from 2014, and it didn’t state it on his w2 forms on the H&R Block website. She then proceeded to tell him that he couldn’t try again over the phone and had to meet with a IRS agent at the nearest IRS facility. The nearest one was 2 hours from where we lived. She connected us with a nice man that set up an appointment for us on 4-25-18. We went up there and my fiancee went in with the IRS agent and I went to the restroom to change my son’s diaper. By the time I came back, he was already done. She said it could take up to nine weeks. He said she didn’t even ask to see his ID. So we drove two hours for not even 10 mins to verify his identity. It is now 4-30-18 and the “where’s my refund” tool still says, “Return still being processed. Direct deposit date will be posted when available” or something like that. I really hope it doesn’t take that ling because our car is breaking down, and we have been waiting to buy a new one and the dealer has put the car on hold for us. I don’t know what to do!! I have missed so much work because of my car breaking down on me and not to mention having to go to the IRS. Please someone tell me if they have already done this process and have gotten their refund back already? How long did it take after validating your identity?

    Reply
  9. Cybil

    Here’s my time line for taxes this year, dealing with 4883c letter.
    It was actually a simple process
    I called in the morning and wasn’t on hold for very long at all.

    2/26/18 federal filed
    2/26/18  federal “accepted and being processed, refund date will be provided when available.”
    2/29/18 “still being processed.”
    3/13/18 received 4883c letter
    3/21/18 called attempted to verify
    3/22/18 validated id over phone
    (Told up to 9 weeks to process(May 24))

    3/29/18 wmr updated from “your tax return is still being processed and a refund date will be provided when available”  to “we have received your return and it is being processed.”

    3/31/18 updated to approved!
    With direct deposit date of 4/4/18

    Each of the women I spoke to at the IRS were very polite and helpful in the process.
    I was very discouraged when I received the letter but honestly the process was painless.

    Reply
  10. sharon

    i am nervous they are going to ask me stuff i dont know that good..i am 64..is it just like what cars did you own and how many w-2’s? like and you say the number..thanks

    Reply
    1. Fondricka M Westmoreland

      I was really nervous too.They just wany to see if the numbers and stuff you have on your tax return is the same thing they have in their system.I had to go to the office to verify mine.It was a breeze very easy over the phone theytheyll ask u certain numbers thats on ure return.

      Reply
  11. tony

    My federal return was delayed as well. I called the irs 3 times. The first time they said they couldn’t tell me what was wrong and that i would get some letter in 14 days. The second time i called the lady told me it was the one that is to make sure you are well you. Well turns out they’ve sent it 3 times to the correct address and i haven’t seen any of them in my mail. And they said oh well we can have you go to a IRS office that closes at 430 and takes the last appointment at 330 mind you i work and i dont have time off and ill lose money if i leave to do this dumb shit. I dont understand why me calling the IRS 3 times and verifying myself 3 times doesn’t prove that its me? so stupid.

    Reply
  12. Adam

    Has anyone used this so called tax payer advocate line? I spoke with them (IRS) and was told I did not meet their criteria for what is considered a financial hardship, what a croc! I filed Immeadiately after receiving my w2s cause I do have a financial burden and instead of my return which was suppose to arrive by direct deposit on the 25th I get a letter telling me to verify my identity which by the way is the 2nd year in a row now. I verified my info and was told to wait up to 9wks of course like everyone else on here. They claim their system randomly pulls names but when it happens 2yrs in a row considering how many people there are in this country, how random is that really?? P.S. WMR wheres my refund site is a joke, its simply a way to blow you off.

    Reply
  13. analisia

    I filed jan 2018 soon as the IRS opened with a new tax preparer. After close to a month of seeing processing on their app i got a letter saying verify my identity. I called the number provided all info and got cleared. Male proceeded to tell me i could receive my refund from the next day to up to 9 weeks!!!! Keep in my mind spring break is coming and i have took off that week to take my kids out of townfor the first time and it seems that i will not get my funds by then. I cannot wait 9 weeks!!!! As a single parent i cant even loose my faith!!! Only God can help us for those who cant wait on it because we need to survive now and get thedebt we have behind us!!! We need justice!!!

    Reply
      1. Sherrie Paige

        I feel the same as you it’s not fair I filed on the 18th of Feb wait and check keep saying been processing then I get a letter today I need 2 pay my bills can’t rest for people that I made promise that I was waiting on my return just need to get this pressure of me I lost my daughter to cancer it has taken a told on me and my family .just very stress with what they told me 2day 9weeks ,we need justice for what they are taking us I work hard everyday what are so disappointed that people don’t work went right on got there date they shouldn’t be looking at people that have work at there same job for 16year

        Reply
  14. Roie

    If I Id verified last year, will I have to do it again this year? I used same address, and information and debit card from last year

    Reply
    1. Kathryn Cobb

      I verified last year and this year as well, unfortunately, with absolutely no changes to address, etc.

      Reply
  15. Melodiez

    I waited more than 9 weeks after verification and still haven’t get my refund..

    Reply
  16. Nichole

    So i filed… got a letter saying i need identified called then had to go to irs ..when i got there the lady said my w2 didnt match what she had im computer. It was because im a waitress n i make tips . She then asked me a series of questions and told me to wait uo to 9 weeks!! Does this mean no taxes??

    Reply
  17. janet M Holmes

    Well I filled on Feb 4, 2017, IRS accepted on Feb 4, 2017. On Feb 22, 2017 I get a letter 4883C from IRS. Feb 24, 2017 called to verify Identity, was told it would take 9wks for refund. I call IRS April 21, 2017 at 8wks asking what is going on with refund. The nice lady proceeded to tell me that IRS had yet to Process my refund. She had to do a referral to see what is going on and that it can take another 9wks. Really!!! if we are late doing our taxes they charge us a penalty. They should pay me interest for holding on to my money this long. Here we are May 4, 2017 going on 10th wk and still nothing.

    Reply
  18. Brandon stephenson

    I was accepted on March 14 didn’t receive a letter till the 29 then I verified my identity. It’s Apr 24 2017 nothing has been changed they have received my tax and still processing it. OK so when I verified my identity the guy said it was approved and would take up to andno longer then 9 weeks. If it’s approved why are they holding my S***? This is so stupid we work all year for this money and they wanna hold our money for what reason?

    Reply
        1. Rediredz003

          2 days ago they asked me about my social, address and amount from last years and this years return, and about my bank info..surprisingly they didn’t ask me anything about my deductions. They genuinely just want to verify your identity..all took 20mins

  19. Tiffany

    I was told 9 to 12 weeks for refund . I’m just going from 3 to fours months now and nada

    Reply
  20. Megan

    I filed Feb 1st and was accepted same day. Waited 24 days and then found the ID verification letter in my mail box. Verified the following Monday (27FEB17) and I am still waiting (Its 31MAR17-waiting for 5 weeks on Monday since ID check). The 9 weeks from verification will be 01MAY17. Hopefully I will get it sometime this month because I just want to get some things paid off. I will keep you posted. :(

    Reply
  21. Rosemarie A Sharpe

    I called the IRS today because it never takes this long and I did kinda tell a small lie to get the info I needed the lady told i had been randomly selected for review and need to verify my identity and to wait two week for my letter does it really take the whole two weeks or can I do something to speed up the process

    Reply
    1. Jonathan Ward

      The IRS sent my letter on 02/22/2018 and on 02/28/2018 the verification letter was in my mailbox.

      Reply
  22. omar abdo

    hello,
    What is mean 5747C letter ? ….. I already calling them and got appointment ? Thank you for your advise ?

    Reply
  23. Hidey

    I filed on the 5th of Feb didn’t no I had to verify my identity. I did that on the 28th of feb my bar still saying that its a delay on my refund how long does it take to get my refund back they say 9 weeks but people have told me 3 weeks it will b 3 weeks next week I just hope I can get it back soon I’m a single mother of 5 n I need my money

    Reply
  24. Sankar

    hi, i have filed fed tax returns on Jan26th in IRS office along with applying new ITIN for my wife. ITIN was received on Feb16th. Where as I’m still waiting for an update on my refund. When i check online with right details, it is saying – Can not provide any information. I called IRS and provided all my details to the person who took my call. After 10 minutes of hold (he must have been checked IRS database), he told me that he couldn’t find any information, and he asked me to wait for another one or two weeks to get update on refund. I’m confused and thinking if i need to submit tax returns through online as i have got ITIN already.
    Can someone tell me what i need to do now?

    Reply
  25. Patricia Coronado

    I filed my taxes on Jan 29th. Got a letter in the mail saying I had to verify who I was. Which I already did on March 8th. My question is. How much longer do I have to wait for my Refund. Does it really take 9 weeks? That’s BS. I’ve been waiting almost two months. Please help ,anyone with the same situation?

    Reply
    1. Yemmie

      Right here same situation i check every single day but it says the same thing my husband had surgery and hes nt workin i ws waitin for this money so bad more than 2 months already!

      Reply
  26. Teresa

    I just got off the phone with the Irs to verify my path act for 2016 refund and I would like to know how much longer must I wait??? Has anyone gotten this far?? Has anyone received their refund after verifying with the IRS their identity???? Please lmk how long I must wait I’ve already waited 6 weeks to just verify my identity now another wait??? How long? Please help……

    Reply
    1. christi salmasi

      i verified identity and still have not recieved a DD date!! its been 2 weeks since i talked to them..

      Reply
        1. Tommy

          You will need a prior years tax return this years tax return and need to know your own info as well as your parents DOB and names. they will ask u questions from your last tax return so if u filed last year get that return u will need then they will ask questions from the return you filed this year. also u will need the letter they sent out to u saying u need to call and verify your identity. if u don’t have u will have to wait for it because they ask for info from that letter as well a control number is what they want. so if u haven’t received that letter there’s nothing u can do. hope that answers your question on what docs u need….

  27. Teresa

    I just verified my path act letter with the Irs by phoning them and waiting on hold… now that I did this how much longer with it take before I receive my refund??? Does anyone know? Or has anyone gone this far and received their refund thus far???? Please answer?

    Reply
    1. mary

      hello I received my verification letter in the mail last Friday and I was on hold for at least 2 hours .but I did get my id verified she said it could take up to 45 days to get my refund. I will be glad when I do I have bills to pay. Its just a waiting game.

      Reply
  28. Mae

    It’s been more than 21 days since my tax return was received by IRS. Call IRS and lady said my return didn’t go through, what ever that mean, and they will have to try and send it through again. She said it will take two weeks and if it doesn’t get accepted they will contact me. I asked her if I will be getting a letter. She said I will not be getting a letter. I am still confused.

    Reply
  29. Danielle Piccolo

    I just called regarding the hold up on my tax return as well. I filed it at the end of January, the man on the phone got argumentative, i asked him if we could move forward, he hung up .. Great customer service.

    Reply
  30. Darren Mcdowell

    I don’t know what the hell is going On with my Refund I file electronically on the 28th it was accepted I got my State tax last week what I need to know is if your State Refund already made it to your Bank Do that suppose to mean your Federal checked out okay with the IRS…they wouldn’t give your State if something is wrong with your Federal ..is status on my federal and it keeps telling me I’m putting in the wrong information & I know that I’m Not..what do this Mean?

    Reply
    1. Hollywood

      Not necessarily State and Federal are two totally separate entities not processed in the same place. I got my state last year like 2 weeks after i filed but my federal went under review and it just got released yesterday for 2015 a whole year later. So even though your have to enter information from your federal return on your state and vice versa they are not processed by the same people. This year Irs processing has changed alot with the new laws. If you are not getting the refund status on the where’s my refund website I suggest calling and trying to get to a live person alot of times they have more info. You could need to do an identity verification letter or if federal is saying you are putting in incorrect information you may need to check to make sure you are using the right filing status (single, hoh married etc) and also the exact refund amount. If the info is correct and its still saying re enter more than likely that means its still pending

      Reply
  31. barbara mvmunn

    i filed on 1-3 17 was excepted on 1-6 17 on 2 4 17 received letter from I R S to call and verify my identity did first thing 2-6-17 got threw it almost all the way and got disconnected had to call back go threw it all over again after many times put on hold 75 minutes later i was told everything was ok and that i would receive a letter or my refund with in 9 weeks. it took them a month to let me no this. he said i was good to go so why may i receive a letter?

    Reply
    1. Boogsmom22

      Why cant I verify without the letter. I spoke with someone today that said yes, I need to verify but he would not do it because I havent gotten a letter

      Reply
      1. Lola

        Because the letter has a code of numbers that they aske for on it. So that’s why you need the letter. I got the letter last week and verified

        Reply
        1. Tanisha

          Can you please tell me what I need to verify on this letter Im waiting for my letter now

    2. Tamica Henderson

      have you received your refund yet I’m trying to see my 9weeks up 2/10 I verified 2/9

      Reply
  32. rody rodman

    Helpful discussion , I learned a lot from the analysis ! Does anyone know where my business can find a template IRS 14039 form to edit ?

    Reply
  33. Cindy

    Filed on 2/9 and was accepted on 2/10. WMR showed the accepted bar but then it disapeared a couple if weeks later. Right after the 21 day mark we received the dreaded “ID Verify” letter in the mail. It wouldn’t let me do it on their site so I called in to verify via phone. Unfortunately the lady said my husband got his Mother’s maiden name wrong, which is crazy cause I had her on speaker and he was correct. I think she may have made a mistake some how. Well since he got the question wrong we had to travel 6 hours round trip to our local office. Thankfully, our identity was finally verfied on March 4th. She said it will take up to nine weeks before we would receive our refund. I honestly did not thank it would take that long. This Friday, May 6th will be the 9th week since we were verified and still no refund! I’ve called a few times and they say it’s still being processed and it showed we were verified on the 4th of March! It’s been 81 days today since my return was accepted! 81 LONG days! Whenever I check WMR I keep getting the heart sinking “We’re still processing your return and a date will be given once complete”. I asked the irs rep on Friday “so if I don’t get our refund by next Friday do I just call back?” And she just said “yes”. What the heck? I feel like I’m the only one who has had to wait this long! I have looked all over the net and can’t find out if others received their refund on or after the 9 week wait time? It sucks not knowing and I really feel in my heart that when Friday rolls around my bank balance will go unchanged. Ibwould love to hear from anyone who has or is going through the same thing as me. Any help is truly appreciated and if you are still waiting good luck!

    Reply
    1. Ays

      Hey Cindy, did you get your refund? I am in the same situation as you. It has been 12 weeks after I verified my ID. Still nothing back.

      Reply
    2. Teresa

      Hello. Cindy,
      Yes I am in the sam boat, however when I spoke to the Irs rep I made sure I was very pleasant in attempts to receive inside info, about the only thing that was made clear to me is that 9 week mark is from the date of verifying our identity:((( yes, bullcrp it is I know and I am hoping it’s up to 9 weeks so I asked is it up to nine weeks ???? She replied I’m sorry it is nine weeks !!!!!! Wth!!!!!! I am not being forged by a Russian living in Russia !!! That’s what this is all about so says the Irs rep… that they had u covered a scam in Russia??? Okay so once we r verified then wipe us off that list !!!!!

      Reply
    3. Antoinette

      It’s 9 weeks after you verify. So I too was verified on March 3rd. I called twice and I’m getting the same response as you. Week ending March 6th will be the 9th week for me as well. Let’s just stay hopeful and hopefully our refunds will be released before the 9th week.

      Reply
    4. Lacrecia Mcfadden

      Yes I’m going through same thing except mine been only 62 days and I spoke to them they said 9 more weeks it’s been two weeks out that nine so far so frustrated that I’m still waiting no date and still say processing smh

      Reply
  34. Katrinka

    I filed Jan 14 got accepted Jan 19 I started to wonder what was taking so long for me to recieve my refund until i got a letter in the mail at the end of february i verified my identity March 9 it has already been 3 weeks how long will it bw before i recieve my tax return???

    Reply
  35. Lisa

    What about STATE refunds? (I lived in NE the first part of 2015, then moved to PA) I E-Filed via TT on 2/2/16 and my returns were all accepted on 2/2/16. My Fed was DD on 2/10, I owe for PA, I’m due a refund from Nebraska, yet still have NOT received my refund from Nebraska state. The state’s WMR site says my returned was received and I should receive my refund w/I 7-21 days. Today is 3/5/16 and still nothing! The phone #’s given to check do not work either.

    Reply
  36. I won\'t my money

    I filed my taxes on the 1/13/16 n didn’t find out til after 21 days that I had to confirm identity… I did that on 1/9/16 n they said they didn’t process mine til the 2/19/16 …do I’m still stuck n processing no other info n still no date never had this problem n I’m 2 pissd don’t no what to do ….its march help help help plz I need my money forget that…. They said I don’t have to do n e thing else don’t seem like it…still don’t hav my money

    Reply
  37. Adrian

    I filed on 1/25/2016 with turbo tax. It was accepted and would have my return in 21 days. I got a letter from the irs on my identity. So I called and took care of it the same day. Now they said it could take up to nine weeks. It has been 2 weeks and still nothing. Why is it taking so long.

    Reply
  38. Sheila Jones

    I filed January 27th had one bar and tax topic 152. On Feb 6th that went away with a generic message refund is processing a date will be provided when available. Called irs on my 21st day to be told by a very nasty lady wait 6 to 8 weeks i had eic and education credits and that was not going to be processed til may. She told me the irs was cracking down and i needed to wait. She told me she saw no latter’s being sent out to me. Not satisfied with that i called the tax advocate line got a really nice guy he got my information placed me on hold came back to the phone and asked me did i receive a letter. I said no because i didn’t. Informed me that i needed to id verify that nothing wrong with my return. I verified online after not being able to get through on the phone on the 18th. Called irs monday the 22nd to make sure the verify was received was told it was and case closed. Woke up saturday morning to a dd of 3/2. Good luck everyone. I never waited more than a week to receive my refund. God bless u all

    Reply
    1. Sandra

      What number did you call. Cause I’m in the same both .I was accepted on February 22 .did my identity on line on March 10 and it said congrats you have completed your identity. But it still being processed. What could that be

      Reply
  39. Alicia

    The IRS accepted my return on the 5 I had a refund date on feb and it have change to its a delay and yes I do got identify theft but why give me a date and take it away

    Reply
  40. walter

    Evening everyone,

    I can see the frustration with the delays due to the verification process. However, I am on the other side of the fence. I have received a notice from both the IRS and my state asking me to verify my identity before they continue processing my returns. The funny thing is I was still waiting for my 401k withdraw paperwork from my previous employer and therefor I still haven’t filed my return for this year. I went online to both my state and federal agencies, proved my identity and rejected both returns. I must now file using the “paper” method. While this is going to delay my return I a happy they caught it before sending out a refund. The process to fix it once that happens is far worse. I will be mailing out both my personal and business returns this weekend now that I have the identity issue fixed. If this also happens to you make sure to file a police report, place an “Identity theft alert” on all 3 credit unions and contact your states Attorney Generals office asap. Best wishes to you all.

    Reply
    1. Andy (Author)

      Thanks for the feedback Walter. Really got to hear the other perspective on this and shows that maybe what the IRS is doing is better in the bigger picture of things. While the 2 to 9 weeks delay due to extra ID checks is a pain for those waiting for a refund, the time to resolve incorrect refund distributions due to ID breaches could be much longer.

      Good luck to you and hope you can get your paper return through with no issues.

      Reply
      1. Marjorie Villaflores

        I just received a 4833c letter asking me to call irs.this is my first time filling a tax this year for my business.
        What are the questions IRS asK for Identification?

        Reply

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