The Texas Workforce Commission (TWC) manages the states’ unemployment compensation program. All the new federally funded enhanced unemployment programs are now in place and eligible claimants can apply for them online via the TWC website. Due to the surge in claims from the Coronavirus induced recession the TWC is experiencing an exceptionally high volume of customers and so has limited access in certain cases. Please be patient if you cannot file a claim – further details and contact numbers below.
How long does it take to receive benefits?
On average, it takes about 21 days for a person to receive benefits from the time they apply and qualify. Some people receive benefits sooner and for some it might take a little more time.
How do I get paid?
You should request payment on the date provided when you established your claim. You will request payment every two weeks after that. You can:
- Log on to Unemployment Benefits Services and select “Request a Payment”, OR
- Call Tele-Serv, our automated system, at 800-558-8321 from 7am to 6pm daily and select Option 1.
CARES Act Unemployment Compensation Expansion for COVID-19 Relief
The outbreak of COVID-19 has caused unprecedented changes to the lives of individuals all across Texas and across the globe. Since March 14, the Texas Workforce commission helped over 1 million Texans file unemployment claims which is equivalent to around 75 weeks of claims in a month’s time.
The Governor declared the COVID-19 Pandemic a disaster March 13, 2020; therefore, the TWC can backdate a claim to the prior Sunday which is March 8, 2020 if an individual was unemployed and has been trying to file but has not yet been successful. If the individual became unemployed subsequent to March 13, 2020 and has been attempting file but not yet successful then their claim will be effective the Sunday prior to the date they were separated from work.
The Texas Workforce Commission (TWC) is working with federal, state and local government officials and agencies to help manage the Coronavirus (COVID-19) pandemic.
Under the CARES act, there are three types of federal unemployment assistance now available:
• Pandemic Unemployment Assistance (PUA): expands eligibility for individuals who are typically ineligible for regular state unemployment benefits, for example independent contractors, and self-employed and “gig” workers.
• Federal Pandemic Unemployment Compensation (FPUC): provides an additional $600 per week, on top of regular benefits, to all recipients of Unemployment Insurance; retroactive to the week ending April 4, 2020. This program expired at the end of July 2020 (under review by Congress for an extension).
• Pandemic Emergency Unemployment Compensation (PEUC): provides an additional 13 weeks of Unemployment benefits to all recipients.
Additionally, TWC has begun rolling out the Federal Pandemic Unemployment Compensation (FPUC), adding an additional $600 per week for claimants. Individuals receiving Unemployment Insurance (UI) or federal extended benefits qualify for the additional $600. [From April 13, 2020]
If you have already applied for traditional UI benefits, you do not need to take any further action to quality for PUA. Do not apply for benefits again. TWC will review eligibility for PUA for all existing applicants automatically and notify claimants by mail or electronic correspondence of their eligibility.
Independent contractor, self-employed or 1099 workers have until December 26, 2020 to provide their 2019 Internal Revenue Service Form 1040 and Schedule C, F, or SE.
Under the Coronavirus Aid, Relief, and Economic Security (CARES) Act dated March 27, 2020, individuals who are self-employed, seeking part-time employment, or who otherwise would not qualify for regular Unemployment Compensation (UC) or Extended Benefits (EB) under state or federal law or Pandemic Emergency Unemployment Compensation (PEUC) under section 2107 may be eligible for assistance under PUA. Coverage may also include individuals who have exhausted their benefits under regular UC or EB claims under state or federal law, or PEUC.
Filing a Claim
Individuals affected by COVID-19 can apply for PUA benefits online through Unemployment Benefit Services 24 hours a day, seven days a week, or by calling a TWC Tele-Center any day between 7 a.m. and 7 p.m. at 800-939-6631.When applying, individuals affected by the pandemic should indicate that as the reason they lost their job.
What do I do if I was previously denied benefits due to my base period?
You may reapply. Unemployment benefit eligibility is based on past wages, job separation and ongoing eligibility requirements. Prior to April 5, past wages are calculated on a base period of October 2018-September 2019. However, starting on April 5, 2020, the base period changes to January 2019-December 2019. If you were previously denied unemployment benefits due to monetary ineligibility and worked during the January 2019-December 2019 base period, TWC encourages you to visit the unemployment benefit services portal on April 5 to reapply online.
Are UI benefits taxable?
Unemployment benefits are taxable. Individuals can sign up for withholding and the Texas Workforce Commission will deduct 10% for income tax withholding.
You must request payment to receive benefits. Request benefit payment as instructed, approximately one to two weeks after you apply for benefits, and every two weeks after that. You can find the date you are scheduled to request payment online using TWC’s Unemployment Benefits Services or by calling Tele-Serv at 800-558-8321. If you do not request payment within the calendar week your request is due, your payment may be delayed or denied.
Don’t wait for TWC to notify you of your eligibility. Make sure to request payment on the date listed in the instructions sent to you by the TWC. If you cannot complete your payment request because of high call or user volume, you will need to call in and speak to a representative. If you delay requesting payment or cannot get through to TWC to complete your request, it will not affect your eligibility for benefits. However, it may delay when you receive your payment.
When requesting payment, you will answer several questions regarding your work and earnings and whether you met eligibility requirements during the claim period. You must then certify that your responses are true and complete. If you work during a benefit payment period, report your gross earnings as part of your payment request.
You can request benefit payments online or by phone:
- Online: 24 hours a day using Unemployment Benefits Services at ui.texasworkforce.org. Select Request a Payment. You will need a User ID and password. For more information about the password requirements, go to Managing Your Benefits Password & PIN. Use the same User ID and password that you use for WorkInTexas.com.
- Phone: Tele-Serv, the TWC automated telephone system, at 800-558-8321. Select Option 1. You will need your Social Security number and the four-digit PIN you created when you first applied for benefits.
How to Request Backdated Weeks
If you are given the opportunity to request benefit payments for backdated weeks on either Tele-Serv or Unemployment Benefits Services (UBS), you must request them at that time. If you do not, the system will not allow you to try later and you will have to call the Tele-Center.
If you have any questions or problems with any backdated payment requests, call the TWC Tele-Center at 800-939-6631 to speak with a customer service representative.
Which numbers can I call to get more information or help with Texas UI
To speak with a customer service representative, call an unemployment benefits Tele-Center @ 800-939-6631. Because of the overwhelming number of calls the TWC is receiving, they have extended Tele-Center hours and are now Sunday – Saturday, 7:00 a.m. to 7:00 p.m. Central Time. See more contact information here.
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