Where is My PUA Payment and When Will I Get it in My Bank Account or Unemployment Debit Card – Will This Include Back Dated Payments?

I have been getting lots of questions and comments around Pandemic Unemployment Assistance (PUA) Payments and delays many unemployed Americans are experiencing getting their PUA payment. You can see more about the PUA program here, but here are some possible reasons for the delayed payments, especially around those getting paid via Debit Cards.

When will I get my PUA unemployment benefit and any back dated payments (including the $600 weekly FPUC)?

Given the unprecedented spike in unemployment it is taking several weeks in most states to process UI claims. In some states like California and Florida it is taking up to 6 weeks to process PUA unemployment claims due to the massive spike in applications. This does not include claims where additional verification or issues are found, which can add several more weeks. However once the claim is approved, claimants should get their regular payment within a week and any retroactive/lump sum payments 5 to 7 days after that (assuming they are eligible). This includes back dated PUA and the $600 FPUC payment.

PUA claimants who correctly file their weekly certification will get payment within three business days in line with their state’s UI payment schedule – weekly or bi-weekly. In many states backdated PUA and other enhanced UI benefit payments will be automatically paid shortly after the first PUA payment (assuming claimant is eligible), but in several states (e.g PA) individuals will also be asked to file separately for backdated claims for previous eligible weeks. It may take two to three weeks to receive these back dated payments.

Why am I not seeing my unemployment paid on my debit card?

Most states allow eligible claimants to receive unemployment benefit payments either by debit card or direct deposit. Paper checks are an option, but not recommended due to the long payment processing times. Direct deposit is the fastest payment option, but lots of people who may not have ready access to an active bank account or for other financial reasons prefer to receive their unemployment benefits via a state UI agency provided debit card.

A debit card is administered by a financial institution on behalf of the state unemployment agency, and each state has its own vendor, so generally UI payments on debit cards take one to two days longer to process than direct deposit UI payments. The first UI payment on your debit card can take even longer since it has to be mailed out to you. Other than payment processing delays, other reasons people don’t see their UI payments as expected are due to

  • Your debit card has expired (most have a three year validity term), which means you will need to request a replacement card from your state UI agency. This may require a small payment. Also note if your continuing claim was denied you may not be able to request a new debit card.
  • Fraudulent activity is suspected on your UI account or debit card. You will have to request a new card in this event that could delay your weekly or bi-weekly unemployment payment.
  • Weekly certifications MUST be filed every week to continue receiving payments whether via direct deposit or on a state debit card. So if you forgot to certify or had issues with your certification for a given week, your UI payment could be delayed.

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21 thoughts on “Where is My PUA Payment and When Will I Get it in My Bank Account or Unemployment Debit Card – Will This Include Back Dated Payments?

  1. I filed July , 15 and i got laid off March 13. I still haven’t recieved my money from PUA. from arizona

  2. Has anyone received there pua backpay in Az if so do you have the issued card or direct deposit?

  3. I certified and was determined eligible for PUA benefits and my available balance is determined to not have any holds. And my weekly benefit is 198. Why doesn’t EDD have any records of my claim. Also I was approved eligible as of 7/27/2020.

  4. My husband received his awards letter on the 9th of July stating he was approved for the 600 a wk plus 175 a week dating back to early April. All those weeks have been certified, and as of yet not a single payment has been received. I can’t even call anyone, when I call the ca edd I get a recording that basically says we’re too busy to answer the phone, then it hangs up on me. It did refer me to another number just for pua technical issues, but when I call that number I get the same exact recording. I’ve sent a couple of emails, but no replies. Where exactly are we supposed to turn for help or answer?

    1. I live in Pittsburgh Pa and I received 11 weeks of 195 WBA and the 600 stimulus. After Being layed off June 30th and being told a debit card would be sent, nothing happened for the next 8 weeks. To be clear I was furloughed from March 17th to June 30th. After the payment for June 6th week end I received nothing for all those weeks that were certified. No numbers work, you basically can’t talk to anybody. I also checked with Reliacard an they say no Debit card was issued in my name.

  5. Today is July 29, 2020. I am in Pittsburgh, PA and my unemployment is deposited every Wednesday morning on the issued debit card that they sent us last month. I haven’t received my payment today. Is anyone else having this problem? Thanks in advance for your time and help. God Bless

      1. Hey there. Thanks for your reply. I am really nervous because this is the first week that it hasn’t been deposited. I tried calling but was #4,846 in line to talk to an agent. Please keep in touch. Hopefully we receive it soon.

        1. I still haven’t gotten anything and the program has ended I didn’t even get a rejection letter I got an email saying the program ends on 07/25/2020 smh

        2. I got mine this morning at 5:46am, it should be posted today. You will be ok im sure, i live in Altoona PA.

    1. Yes!!! I also am having the same issue. This is actually the same day i get paid, im sorry you are experiencing this. I hope its posted today. I seen it can take up to 3 days, which on pua, the check was to be posted 27th, so today being the 30th, im hoping we have some luck.

      1. Hey Michael! I just noticed that the money posted sometime early this morning, so check your balance! Hoping that yours is there as well!

    2. I’ve been waiting for 3 weeks to get my payments. They were coming each week up until then. I’ve had emailed them three times they keep telling me to go to something called my staff resources and punch in the id number they have given me. The only problem is, is that it is nowhere to be found on any pages i’ve opened or any drop down pages.

  6. I applied on the 12th. Got approved thru PUA. My card was mailed out on the 20th. I will receive my unemployment first then my lump sum will come two weeks later. I am in Mississippi. You may want to check with your State unemployment. Google comments about the hold up in your State. Hope that helped a lil.

    1. Thanks I’m in Virginia and website for unemployment and PUA suck no updates on my case no one answers the phone so frustrated but thanks for replying

  7. This has been a nightmare for me I applied for employment in May received an ineligible letter that month. I was waiting to be able to file for PUA heard nothing by mail I was calling/emailing of course no answer filing I emailed the gov of Virginia in July 10th magically the link for me to file on line opened up, but no approval or denial, I don’t know what to do now I’m still calling and emailing has anyone had this problem, can anyone offer me some suggestion I don’t wanna spend time just waiting again I need help like now.

    1. I was denied first time too. Second time I applied I had my income for each quarter of 2019. I was approved then..

  8. same over here no back payments under the PUA. I have received only payments after I filed for it which was on May 31. I’m a contractor and have been affected since March and I’m in NJ.

  9. I was sent a letter saying I was determined eligible for PUA on 6/25. Currently filing weekly and have received about 3 or 4 weeks of unemployment on the debit card they sent me. I anticipated getting the back payment at least within 2 weeks of that letter but in 2 days, it will have been 3 weeks. I’m in Iowa and wondering what the time frame is going to be for the back payment? I heard that someone in Nebraska got a paper check with his back pay. Anyone have any insight?

    1. same over here no back payments under the PUA. I have received only payments after I filed for it which was on May 31. I’m a contractor and have been affected since March and I’m in NJ.

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